Accounts receivable Senior Associate Immediate Joiner-Night shift

Proactively contact customers via telephone and in writing in order to drive collections

Work to agreed quality standards and agreed timescales

Responsible for managing complaints and ensuring compliance

Liaise with internal and external colleagues throughout the business and externally with customers

Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt

Maintain customer related information on systems to the required standards to progress work maintain accurate records identify gaps in customer records and proactively collect information

Outbound calls to customers

Maintain customer information on system

Inbound call handling

Qualifications :

2 to 5 years collection experience in a call center environment essential

Computer literate

Excellent verbal and written English communication skills

Good negotiation skills Decision making and analytical skills

A high-level of understanding patience and empathy to navigate difficult customer conversations with professionalism under pressure

Team player with a disposition to learn Objection handling ability

Remote Work :

No

Employment Type :

Full-time