Account Manager, Enterprise EMEA

Who are we

Whatfix is an AI platform advancing the userization of enterprise applications empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles workflows and human-machine interactions it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user not the other way around.

At the heart of userization philosophy is ScreenSense our proprietary AI engine which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals Whatfix delivers real-time guidance nudges knowledge and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.

• Product Analytics uncovers friction and closes adoption gaps.

• Mirror allows employees to train in safe simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation insights and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified intelligent way to find answers across systems apps and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable trusted and outcome-driven for every employee.

At Whatfix were not just making software easierwere making AI work for people.

The company has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including 80 Fortune 500 companies such as Shell Schneider Electric and UPS Supply Chain Solutions.

Investors: A total of $270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Peak XV Partners and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year

• Only DAP to be recognized as a Leader across various DAP reports for the past 5 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.

• We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a super-high CSAT of 99.8%

• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.

• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year

• Listed on the Financial Times & Statistas High-Growth Companies Asia-Pacific 2025 list.

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the role:

• The Account Manager position is a quota-carrying position. As a key team member you will lead our expansion efforts in a named set of existing Fortune 500 Accounts in the EMEA Region

• This will include cold prospecting to new buyers and new groups in existing accounts creating opportunities within existing accounts and driving these opportunities to closure

• Your experience identifying business problems and working cross-functionally to provide solutions as well as building relationships with important decision-makers within the current accounts will be crucial to your success

• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts

• The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accounts in the EMEA Region

Responsibilities:

• Prospect within named existing accounts to generate pipeline create opportunities and close deals

• Consistently deliver license and recurring service revenue targets in your assigned portfolio

• Build a trusted advisor relationship with your customers including building relationships with the key contacts and customer executive team

• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels

• Collaborate effectively with sales engineering business development marketing and product teams to build a pipeline

• Proactively identify and resolve account success blockers that may arise

Qualifications:

• 5 years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities

• Experience selling to buyers from CRM HR Learning and Development Procurement and/or IT for Software Applications managing complex sales cycles and opening doors

• Value-based solution selling ability and understanding of ROI and cost/benefit analysis

• Consistent track record of over-achievement exceeding quota and high performance

• Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer

• Excellent communication negotiations and strategic thinking skills

• Able to work independently and remotely from other members of your team

• Ability to travel internationally as needed. Expect up to 25 to 30% of International Travel

You would be an excellent fit for our team if:

• You are a self-motivated high-performer who can work with minimal oversight to get the job done

• Youre comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early

• You love being a part of a small dynamic and agile organization that encourages you to learn and grow

• You are passionate about using your experience and expertise to inspire the team

What you get to do:

• As a trusted advisor you will consult potential customers to understand their business objectives and Whatfixs value proposition

• Provide consistent product value to all of your customers

• Manage customer relationships across their entire lifecycle

• Identify client needs & position Whatfix that sets the relationship and project for success

• Identify opportunities to expand into an additional functional organization or business units

Perks & Benefits (India)

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet

• Doorstep cab drop facility

• Education sponsorship

• Internal job transfer & global mobility programs

• Scope to represent Whatfix at global events

• We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status

• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities.