Account Manager (Client Services)
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Job Summary
Job Description Account Manager (Client Services)
Department: Client Services & Account Management
Reporting To: Account Director Client Services
Role Type: Mid-Level Management
About the Company
We are seeking an experienced and dynamic Account Manager Client Services to manage key client relationships oversee campaign execution and lead a team of client servicing professionals. The role acts as a bridge between strategic account planning and operational delivery ensuring campaigns are executed seamlessly while maintaining high levels of client satisfaction.
The ideal candidate will possess strong client servicing expertise excellent project management skills and the ability to lead teams in a fast-paced marketing and brand activation environment.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts.
- Manage client communications project updates deliverables and issue resolution.
- Build and maintain long-term client relationships through proactive engagement.
- Ensure high levels of client satisfaction and retention.
Campaign & Project Management
- Translate client briefs into actionable campaign plans.
- Coordinate end-to-end execution of marketing activation and experiential campaigns.
- Monitor timelines budgets deliverables and project milestones.
- Ensure campaigns are delivered on time within budget and aligned with client expectations.
Cross-Functional Coordination
- Collaborate closely with Creative Operations Production and Finance teams.
- Ensure accurate briefing and seamless internal communication.
- Resolve operational bottlenecks and escalate critical issues when necessary.
- Drive efficient execution across multiple stakeholders.
Reporting & Documentation
- Maintain campaign trackers client records approval documents and project reports.
- Prepare periodic status reports and performance updates for management.
- Ensure all documentation remains accurate organized and audit-ready.
Behavioral Competencies
- Strong Leadership & Team Management
- Excellent Communication & Interpersonal Skills
- Client-Centric Approach
- Problem Solving & Decision Making
- Time Management & Organizational Skills
- Attention to Detail
- Accountability & Ownership
- Ability to Work Under Pressure
Qualification & Experience
- Bachelors Degree in Marketing Business Administration Communications or a related field.
- MBA or Postgraduate qualification preferred.
- 58 years of experience in Client Servicing Account Management Brand Activation Advertising Events or Marketing Services.
- Proven track record of managing multiple client accounts and delivering successful campaigns.
Compensation & Growth
- Competitive salary based on experience and capability.
- Opportunity to lead key client portfolios and strategic projects.
- Career progression within a fast-growing integrated marketing and brand activation organization.
Behavioural Competencies
- Strong Leadership & Team Management
- Excellent Communication & Interpersonal Skills
- Client-Centric Approach
- Problem Solving & Decision Making
- Time Management & Organizational Skills
- Attention to Detail
- Accountability & Ownership
- Ability to Work Under Pressure
Qualification & Experience
- Bachelors Degree in Marketing Business Administration Communications or a related field.
- MBA or Postgraduate qualification preferred.
- 58 years of experience in Client Servicing Account Management Brand Activation Advertising Events or Marketing Services.
- Proven track record of managing multiple client accounts and delivering successful campaigns.
Required Skills:
Behavioural Competencies Strong Leadership & Team Management Excellent Communication & Interpersonal Skills Client-Centric Approach Problem Solving & Decision Making Time Management & Organizational Skills Attention to Detail Accountability & Ownership Ability to Work Under Pressure Qualification & Experience Bachelors Degree in Marketing Business Administration Communications or a related field. MBA or Postgraduate qualification preferred. 58 years of experience in Client Servicing Account Management Brand Activation Advertising Events or Marketing Services. Proven track record of managing multiple client accounts and delivering successful campaigns.
Required Education:
Qualification & ExperienceBachelors Degree in Marketing Business Administration Communications or a related or Postgraduate qualification preferred.58 years of experience in Client Servicing Account Management Brand Activation Advertising Events or Marketing track record of managing multiple client accounts and delivering successful campaigns.
