Account Executive

Job Description:

Title:

Account Executive/Manager

About AML RightSource

We are AML RightSource the leading technology enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland Ohio and operating across the world AMLRS provides custom solutions to financial institutions FinTechs money service businesses and corporations.

Using a blend of highly trained anti-financial crime professionals cutting edge technology tools and industry leading consultants AML RightSource assists clients with their AML/BSA transaction monitoring client onboarding (KYC) enhanced due diligence (EDD) and risk management needs. We support clients in meeting day-to-day compliance tasks urgent projects and strategic changes. Globally our staff of more than 9000 highly trained analysts and subject matter experts is the industrys largest group of full-time compliance professionals.

Position Summary

The Account Executive role supports Account Management and Sales efforts for SaaS clients in corporate & legal compliance AML/KYC and financial services markets. This role helps maintain client dashboards usage metrics presentations renewal tracking and client communications. Working closely with Account Managers Customer Success Managers and Delivery teams the Account Executive provides timely support coordinates internal resources assists with pre- and post-sales activities and helps drive client satisfaction retention and growth.

Key responsibilities include:

• Support Account Management and Sales with client demos account notes platform usage data reporting and other activities that support client growth and upsell opportunities.
• Schedule and lead client follow-up meetings to review program health and status.
• Track client usage maintain account inventories and support timely billing for overages.
• Help resolve billing inquiries in partnership with Finance and Accounts teams.
• Support ongoing client accounts including renewals check-ins solution changes tailored proposals and renewal documentation.
• Monitor client issues in Jira identify trends and escalate concerns that may affect service levels or client relationships.
• Coordinate with internal teams including Implementation Service Management Technical Support Product and Finance teams to ensure timely resolution and strong client satisfaction.
• Maintain strong knowledge of AMLRS technology platforms to support client training adoption best practices and awareness of new releases.
• Partner with IT Product Managers to customize and calibrate AMLRS technologies for client needs.
• Coordinate with Operations to ensure client research needs are clearly communicated and fulfilled.
• Demonstrate strong interpersonal skills and emotional intelligence.
• Support special projects as assigned.

Required Qualifications:

• Bachelors Degree (or equivalent) in any discipline.
• 3 years of client care or account executive experience in a B2B SaaS environment.
• Technically savvy with solid data management and strong organizational skills.
• Proficiency in Microsoft Office especially Excel and PowerPoint; related certifications or references are preferred.
• Excellent presentation and interpersonal skills.
• Effective communicator fluent in written and spoken English.
• Self-starter and quick learner with strong initiative and attention to detail.
• Experience with CRM tools such as HubSpot.
• Experience with social media or online advertising tools including LinkedIn Google Ads or Google Analytics is an asset.

Preferred Qualifications

• Experience with enterprise software corporate compliance third-party risk management due diligence or KYC/AML markets.

Recruitment Scam Alerts

Were aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through @ email addresses. If you encounter suspicious messages do not respond.