Account Delivery Head (Adh) L4
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Job Summary
Role Purpose
Lead end-to-end delivery customer success and profitable growth for a strategic account by building a high-performing delivery organization that consistently delivers business outcomes operational excellence innovation and differentiated customer experiences.
The ADH is accountable for delivery excellence revenue and margin growth customer satisfaction AI-led transformation governance risk management talent development and continuous innovation to create sustainable competitive advantage and long-term client success for the account.
Key Responsibilities
1. Customer Success & Delivery Excellence
Lead end-to-end delivery ensuring achievement of business outcomes contractual commitments SLAs delivery milestones and quality standards.
Build trusted customer relationships manage governance risks escalations and stakeholder expectations and drive customer advocacy through consistent delivery excellence.
Enhance delivery predictability operational rigor and customer experience through effective execution and outcome-focused delivery management.
2. Business Growth & Commercial Performance
Drive delivery-led growth by identifying expansion opportunities supporting sales pursuits and converting opportunities into revenue across accounts sectors clusters and service lines.
Optimize profitability utilization cost efficiency and revenue realization while minimizing revenue leakage.
Partner with sales and account teams to accelerate growth strengthen commercial performance and maximize business value.
3. AI-Led Innovation Automation & Operational Excellence
Lead adoption of AI GenAI Agentic AI automation and hyper-automation to transform delivery models enhance customer outcomes and improve productivity.
Drive continuous innovation through process transformation reusable assets accelerators frameworks delivery IP and data-driven decision making.
Leverage AI-led insights and intelligent operations to improve scalability efficiency quality responsiveness and business performance across delivery portfolios.
4. Governance Risk & Talent Leadership
Establish best-in-class delivery governance assurance compliance financial controls and risk management practices to improve operational resilience and delivery predictability.
Ensure effective resource planning vendor management forecasting and operational controls while maintaining adherence to organizational standards.
Build a future-ready organization through leadership development succession planning capability building mentoring and a culture of innovation collaboration accountability and high performance.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
