Head of Customer Experience Jobs in Chennai

The Customer Experience Manager is responsible for leading and scaling contact center operations within the GSC ensuring alignment with business strategy and delivering high-quality customer outcomes. The role drives operational performance organizational capability and customer experience strategy...

SCM Team Lead - This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities service quality productivity and operational performance. The role combinespeople leadership operational ownership stakeholder collaboration and continuous improvementto enabl...

Responsible for executing day-to-day supply chain operations across 3PL 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience. The role exists to ensure accurate timely and customer-focused operational delivery across shipment tracking reporting milest...

General Administration comprises general office administration & secretarial support roles such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mail...

About our client A leading NBFC Job Title: Customer Experience: Chief Manager Experience: 10 years Location: Chennai Qualification: PG must Job Description This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans and mana...

Key Responsibilities: Chatbot Strategy & Management: Develop and manage the end-to-end chatbot strategy for customer onboarding and sales customer service and collections across platforms such as WhatsApp website and our Saathi mobile App. Drive chatbot improvements focusing on business outcomes suc...

About Client: A leading NBFC Job Responsibilities: The incumbement is responsible for overseeing the customer Experience process at the area office ensuring that all customer handling executives meet performance standards and deliver high-quality service. This role involves strategic planning team m...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...

Stord is The Consumer Experience Company powering seamless checkout through delivery for todays leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target Stord is strategically scaling teams across the entire company and seek...

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.We believe in the power of d...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...