Customer Experience Leader Jobs in India

The Customer Experience Manager is responsible for leading and scaling contact center operations within the GSC ensuring alignment with business strategy and delivering high-quality customer outcomes. The role drives operational performance organizational capability and customer experience strategy...

Are you Customer obsessed eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses Customer Experience and Business Trends (CXBT) Capability Team is looking for an experienced talented and highly motivated individual to...

DescriptionJob Title: Director of Customer Experience SellLocation: Pune India (Hybrid)Permanent - Full TimeAbout Us: Cyncly is a global technology powerhouse with 2400 employees and 70000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined designe...

SCM Team Lead - This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities service quality productivity and operational performance. The role combinespeople leadership operational ownership stakeholder collaboration and continuous improvementto enabl...

DescriptionJob Title: Program Governance Manager Customer ExperienceLocation: Pune India (Hybrid)Permanent - Full TimeAbout Us: Cyncly is a global technology powerhouse with 2400 employees and 70000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagin...

About the role:As a Customer Experience Executive youll ensure customers have a smooth and positive journey with our products and services. Youll interact with customers resolve queries provide tailored solutions and help them get the most out of our offerings.What you will do:Provide high-quality s...

Responsible for executing day-to-day supply chain operations across 3PL 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience. The role exists to ensure accurate timely and customer-focused operational delivery across shipment tracking reporting milest...

What Youll OwnEscalation ownership: Escalated tickets across chat email and voice taking over conversations that frontline agents have flagged as high-risk high-emotion or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach acknowledging t...

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurable improvements i...

Our client is looking for a detail-oriented and tech-savvy contractual QA Analyst to join our this role you will be the driving force behind our agent quality assurance (QA) and continuous improvement initiatives. By leveraging AI-powered QA platforms and analysing interaction data you will build ta...

The Global Accounts Receivable (GAR) Customer Experience team exists for one reason: make sure every customer interaction with Amazons AR function is so good it strengthens the relationship and accelerates revenue collection. We do this across 8 business channels and 9 support centers worldwide buil...

General Administration comprises general office administration & secretarial support roles such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mail...

APM TerminalsCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contrac...

Software Development Engineer -2 - Customer Experience (L2)ABOUT ZINIERZinier is on a mission to empower frontline workers and the people supporting them to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless Ziniers no-code customisation...

FinOps ProcessAt Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.We believe in...

CRM Executive Duties & ResponsibilitiesSample responsibilities for this position include:Highly numerate with excellent proficiency in Microsoft ExcelSupport the Senior CRM manager to define and develop the retention strategy roadmap and budget that will achieve targets and KPIsEnsuring that client...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...

About our client A leading NBFC Job Title: Customer Experience: Chief Manager Experience: 10 years Location: Chennai Qualification: PG must Job Description This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans and mana...

Job Description Identify and resolve pain points in the customer journey proactively implementing solutions to reduce friction. Customer Advocacy & Escalation Management: Act as a customer advocate representing customer needs and priorities in internal meetings and decision-making. Handle escalated...

Key Responsibilities: Chatbot Strategy & Management: Develop and manage the end-to-end chatbot strategy for customer onboarding and sales customer service and collections across platforms such as WhatsApp website and our Saathi mobile App. Drive chatbot improvements focusing on business outcomes suc...