Customer Experience Design Manager Jobs in India

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurable improvements i...

Our client is looking for a detail-oriented and tech-savvy contractual QA Analyst to join our this role you will be the driving force behind our agent quality assurance (QA) and continuous improvement initiatives. By leveraging AI-powered QA platforms and analysing interaction data you will build ta...

The Global Accounts Receivable (GAR) Customer Experience team exists for one reason: make sure every customer interaction with Amazons AR function is so good it strengthens the relationship and accelerates revenue collection. We do this across 8 business channels and 9 support centers worldwide buil...

Job DescriptionOverviewWe are seeking an experienced Senior Offshore Structural Wind Engineer to join our Offshore Engineering Team based in the Bangalore Global Technical Centre (GTCI). This individual will play a key role in the technical delivery of complex offshore engineering work packages espe...

General Administration comprises general office administration & secretarial support roles such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mail...

APM TerminalsCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contrac...

Software Development Engineer -2 - Customer Experience (L2)ABOUT ZINIERZinier is on a mission to empower frontline workers and the people supporting them to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless Ziniers no-code customisation...

FinOps ProcessAt Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.We believe in...

Company: Willware TechnologiesLocation: BangaloreExperience: 8-12 YearsRequired Skill: Visual FoxPro Development Role Requirements 8-10 years of relevant experience. Strong hands-on experience in Visual FoxPro (VFP). Development maintenance and enhancement of legacy FoxPro applications. Troubleshoot...

CRM Executive Duties & ResponsibilitiesSample responsibilities for this position include:Highly numerate with excellent proficiency in Microsoft ExcelSupport the Senior CRM manager to define and develop the retention strategy roadmap and budget that will achieve targets and KPIsEnsuring that client...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...

Campaign User Journey Design & Execution Designs well-orchestrated campaign user journeys with the right touchpoints frequency & sequencing leveraging HCP 360 and behaviour-based personas Designs holistic Omnichannel (OC) customer experience delivery ecosystem with maximized reach & impact Develops...

About our client A leading NBFC Job Title: Customer Experience: Chief Manager Experience: 10 years Location: Chennai Qualification: PG must Job Description This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans and mana...

Job Description Identify and resolve pain points in the customer journey proactively implementing solutions to reduce friction. Customer Advocacy & Escalation Management: Act as a customer advocate representing customer needs and priorities in internal meetings and decision-making. Handle escalated...

Key Responsibilities: Chatbot Strategy & Management: Develop and manage the end-to-end chatbot strategy for customer onboarding and sales customer service and collections across platforms such as WhatsApp website and our Saathi mobile App. Drive chatbot improvements focusing on business outcomes suc...

About Client: A leading NBFC Job Responsibilities: The incumbement is responsible for overseeing the customer Experience process at the area office ensuring that all customer handling executives meet performance standards and deliver high-quality service. This role involves strategic planning team m...

At U.S. Bancorp India were on a journey to do our best. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide ever-growing range of opportunities to discover what makes you thrive at every st...

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.We believe in the power of d...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...

Does working for 150 million children of Bharat excite you Then this opportunity is for you! About us: ConveGenius is an impact-first organisation building platforms and systems for public education and skilling at population scale. We work closely with governments ecosystem partners social enterpri...