Senior Software Engineer DevOps Career Technical

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Software Engineer

Are you passionate about automation and building robust full-stack solutions that drive success Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure At Genesys were looking for a Senior Software Engineer to join our dynamic team pushing the boundaries of automation scalability and innovation.

Location & work model: Hungary Hybrid (office home) Full-Time

Investing in AI across how we build and ship

Genesys engineering is investing heavily in AI-augmented software delivery: AI-assisted coding and review workflows in daily use smarter automation through CI/CD practical paths for governed local AI tooling on developer workstations and observability with guardrails so we understand how teams adopt AI reliablynot just experimentally. Youll operate alongside platform engineering and developer-productivity leaders who are actively shaping safe scalable patterns for internal AI adoptionnot merely consuming third-party tools off the shelf.

Why Join Us

At Genesys were more than just a teamwere a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on overcoming complex design challenges ensuring reliability and building high-performance backend systems that support development and deployment for global services. Youll work alongside people who share your passion for automation microservices architecture and backend excellence.

Where youll focus (team context)

Youll join Platform Engineering and Developer Experience responsible for CI/CD platform microservices on AWS cloud infrastructure - at the core of how Genesys ships software often with deep AWS-centric work (services scaling patterns and automation). Exact placement may vary across sibling teams within the same organization depending on evolving priorities; what stays constant is ownership of reliable systems that accelerate engineering outcomes.

What Youll Do

• Develop Microservices for CI/CD: Design and implement backend microservices primarily in Python with TypeScript or Go welcome for services and tooling that support and streamline CI/CD pipelines enabling seamless scalable deployment processes. Expect frequent collaboration adjacent to AWS-native infrastructure containers APIs and automation used across engineering.
• Advance measurable AI in the pipeline: Contribute to tooling and telemetry so AI-assisted engineering workflows stay understandable and operableincluding clarity around adoption signals and reliability as AI integrates into development and delivery.
• Optimize and Enhance CI/CD Infrastructure: Build systems and APIs that automate deployment and testing environments enhancing speed and reliability across the development lifecycle.
• Ensure High-Availability and Reliability: Monitor maintain and optimize backend services for high performance contributing to the reliability and uptime of distributed systems.
• Collaborate and Mentor: Work closely with cross-functional teams to support CI/CD initiatives and share your expertise fostering growth within the team.

Who You Are

• You have 5 years of experience in software engineering ideally with expertise in developing microservices and distributed systems.
• Proficient in Python ( TypeScript is an advantage) with a focus on building scalable backend applications and automation tools.
• You have experience working with cloud-based technologies (AWS preferred) and a passion for supporting development teams with robust backend solutions.
• Familiar with CI/CD processes and automation and comfortable with tools that support continuous integration and deployment pipelines.
• Youre skilled at diagnosing and resolving complex issues with a mindset toward continuous improvement in both processes and technical solutions.
• You communicate technical concepts effectively to both technical and non-technical stakeholders and believe in a collaborative team-oriented approach to problem-solving.

What Were Looking For

• Proven experience in designing and implementing microservices architectures in a CI/CD environment.
• Solid background in cloud infrastructure and high-performance backend systems.
• Familiarity with distributed systems and the challenges of scaling complex backend applications.
• Knowledge of Agile methodologies and a drive to apply best practices for automation CI/CD and backend development in day-to-day work.

Highly desirable (AWS / infrastructure depth)

These deepen fit for teams skewed toward AWS-heavy platform workthey are not universal gate criteria.

• Hands-on experience designing or operating systems on AWS at meaningful scale.
• Comfort with infrastructure as code (for example Terraform or CloudFormation) and cloud automation patterns.
• Strength in observability and reliability engineering as applied to backend services.

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest remote workers long term or a mix of both but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October and extra time off to volunteer to help a cause close to your heart.
• Cafeteria health insurance life insurance learning center to improve yourself language courses gym vitamin bar company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

Not the right role for you Join our Talent Community below to stay connected and be the first to hear about suitable future opportunities.

a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.