Agile Team Senior Customer Service Representative (French or German)

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. Whether our customers are accelerating life sciences research solving complex analytical challenges increasing productivity in their laboratories improving patient health through diagnostics or the development and manufacture of life-changing therapies we are here to support them.

Position Summary:

Based at the Shared Service Center in Budapest the Customer Care organization supports our clients throughout the product lifecycle including customer master data management quoting order management and a wide range of administrative and operational processes

The Agile Team Senior Customer Care Representative is a highly adaptable performance-driven professional who provides exceptional customer support while flexibly supporting multiple operational teams based on business needs and priorities.

This role acts as a role model in customer centricity data accuracy compliance and operational excellence.

Key Responsibilities:

• Deliver outstanding customer experience to internal and external stakeholders across customer master data quoting order management and related processes

• Demonstrate strong ownership accountability and integrity while acting as a role model for customer centricity collaboration and operational excellence

• Independently manage complex customer requirements and escalations ensuring timely resolution in collaboration with Sales Commercial Distribution Finance and Field Service teams.

• Consistently meet or exceed defined KPIs while maintaining high levels of data accuracy and compliance

• Rapidly onboard into new teams processes as part of the Agile Team model transitioning every 36 months based on business needs and priorities

• Provide operational support to various Customer Care teams experiencing workload peaks transitions or performance challenges

• Act as a knowledge bridge across teams by sharing best practices supporting knowledge sharing and supporting standardization

• Identify and raise process improvement opportunities to enhance productivity quality and efficiency contributing to continuous improvement initiatives

Skills:

• Fluent English and French or German required

• Strong analytical and problem-solving capabilities.

• Good problem-solving skills

• High adaptability and learning agility

• Demonstrated ability to perform in dynamic environments

• Excellent prioritization and workload management skills.

• Strong interpersonal and stakeholder management skills

• High attention to detail and data accuracy.

• Proactive self-driven and performance-oriented mindset.

• Solid Microsoft Office skills; ERP knowledge preferred

Experience:

• Minimum of 1 year experience in customer service P2P or procurement field is required in an SSC/multinational/office environment.

• Experience with ERP systems preferred but not essential.

• Bachelors degree preferred; relevant experience will also be considered.