German Speaking Manager International Business Support

Location: Hungary - Budapest Job-ID: 218340 Contract type: Standard Business Unit: Inside Sales

Your future tasks will be

As a key member of our Technology Sourcing function you will play a pivotal role in shaping and driving the performance of our International Business Support team with full accountability for delivery for our International customers within our German business.

Joining our team in Budapest offers a unique opportunity to lead a high-impact international operation influence strategic direction and drive continuous improvement across service quality efficiency and customer satisfaction.

As a GTS Manager you will lead and develop a medium multi-disciplinary and multi-location teams taking full ownership of operational delivery performance outcomes and service excellence. You will act as a senior leader within the function defining direction setting clear objectives and ensuring the successful execution of business priorities.

On a daily basis:

Strategy / Operational Efficiency / Finance Management

• You drive the execution of business strategy translating strategic priorities into measurable outcomes that support growth and profitability
• You will initiate and lead initiatives that enhance our service quality whilst also drive efficiency improvements and cost optimisation
• You will develop strong relationships with customers suppliers and partners ensuring the delivery SLA KPI and service quality commitments
• Actively participate in management meetings 1:1s and other internal or external discussions

Relationships & Networking

• You will develop strong stakeholder relationships that supports to build credibility and position the International team as a trusted Business Partner.
• You will establish strong internal and cross-functional networks to enable collaboration scalability and service excellence

Service Quality

• You will own end-to-end service quality and customer satisfaction across your area of responsibility
• You will lead the resolution of escalations ensuring a timely and effective outcome whilst protecting Computacenter and our customer relationships
• You drive a culture of continuous improvement identifying and implementing enhancements successfully.

People Leadership

• You lead inspire and develop high-performing teams creating a strong culture of accountability engagement and continuous growth
• You set clear performance expectations and actively manage outcomes ensuring alignment with business objectives
• You will be responsible for the hiring onboarding and development of new team members
• You will proactively coach and support employee development of your team

• You will be a visible and credible leader fostering a high-performance inclusive and collaborative environment

Adherence to policy

• You will ensure compliance to Computacenter policies and report any risks or incidents
• You will ensure QHSE standards and best practices are followed by your team
• You will leave investigations of incidents and help define corrective actions that avoid future occurances

You are the ideal candidate if...

• You bring strong management experience with at least 3 years in a similar fast paced complex operational or commercial area
• You are fluent in German (Business level) and English
• You have experience working with reports and management tools to drive performance
• You show strong business understanding and think and act in an entrepreneurial way
• You have strong problem-solving skills & effective decision maker
• You are a confident communicator across all levels
• You can handle and resolve escalations effectively
• You stay resilient and self-motivated in challenging situations
• You are comfortable using MS Office applications
• Must be able to travel Internationally (primarily to Germany)

You have an advantage if...

• You have experience in Inside Sales or service led commercial environment
• You have experience leading multi-disciplinary and multi-location teams including working in a hybrid setup
• You have experience with process improvement techniques and know how to apply them
• You bring project management experience ideally in an international setting
• You understand current and emerging market trends as well as different geographic and cultural needs

What can we offer to you

• Professional and personal development (clear structure depending on taking the lead of your own career)
• Working in a global structure
• Work in a fun and diverse atmosphere
• Flat management structure with an open door policy
• Have a stable workplace with a flexible office schedule (due to hybrid working)
• Language courses soft skills training and talent programmes
• Medicare private health care package and cafeteria benefits (yearly gross 500 000 HUF and after the first year spent within the company it grows to gross 780 000 HUF).

About us

Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter