Service Manager

What success looks like in this role:

We are looking for a Service Management Associate to join our team and support the delivery of high-quality IT services through effective Service Management this role your primary focus will be supporting core Service Management activities including monitoring service performance coordinating operational actions supporting ITSM process execution and driving continuous service improvement. When required by the client engagement you may also support Service Integration and Management (SIAM) activities by helping coordinate internal teams strategic partners and vendors to ensure services are delivered in line with agreed service levels ITIL best practices and client expectations.

Primary Responsibilities:Service Management Support

• Coordinate day-to-day Service Management activities across internal support teams to support consistent service delivery.

• Monitor service performance SLA compliance KPIs and operational effectiveness providing regular reports and actionable insights.

• Drive continuous service improvement initiatives across in-scope services and ITSM processes.

• Track and manage service management activities ensuring process compliance documentation accuracy and timely completion of obligations.

• Monitor service tickets and process performance using service management tools ensuring quality completeness and target achievement.

• Act as an escalation point for service and process-related issues coordinating resolution across appropriate support teams.

• Maintain service documentation account profiles process-related procedures and operational policies.

• Conduct process audits and spot checks to ensure compliance with ITIL processes and organizational standards.

• Train and mentor team members while promoting Service Management best practices.

Additional Responsibilities: SIAM Support as Required by Client Engagement

• Support SIAM activities when required by the client including coordination across internal stakeholders strategic partners vendors and client-facing teams.

• Facilitate collaboration between multiple service providers to support end-to-end service delivery and operational alignment.

• Support vendor governance by participating in operational and performance reviews and tracking supplier service delivery.

• Maintain SIAM-related procedures and documentation where applicable to the client environment.

• Assist with cross-provider escalations and service integration activities to ensure ownership accountability and timely resolution.

You will be successful in this role if you have:

• Bachelors degree or equivalent professional experience.

• Experience in IT Service Management Service Delivery SIAM or a similar operational support role.

• Good understanding of ITIL principles and IT Service Management processes.

• Experience working with multiple stakeholders cross-functional teams and third-party vendors.

• Strong analytical skills with experience reporting on SLAs KPIs and operational performance.

• Excellent organizational communication and stakeholder management skills.

• Ability to coordinate multiple priorities in a fast-paced environment and drive issues to resolution.

• Experience with service management tools (e.g. ServiceNow or similar ITSM platforms) is an advantage.

• Continuous improvement mindset with the ability to identify opportunities to enhance service quality and operational efficiency.

• Strong English communication skills both written and verbal.

What do we offer

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Home office allowance

• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

• Last and foremost a great team also a lot of learning and training opportunities

#LI-KB2

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.