Junior Customer Support Specialist

Customer Support Specialist (German Speaking)
Location: Remote (Training from home & Work from home)

Job ID: 33737

Interview Deadline:

Training Start Date:

About the Role
Are you fluent in German and passionate about technology We are looking for customer-focused individuals to join our technical support team providing expert assistance for high-end imaging products including digital cameras printers and professional office equipment.

In this role you will be the bridge between our clients and their customers helping users troubleshoot issues optimize their equipment and ensure they get the best possible experience from their technology. We provide comprehensive hands-on training to turn you into a product expert.

Compensation & Benefits
Monthly Salary: 1300 EUR (Gross)
Performance Bonus: Up to 10% on top of your monthly salary
Work Flexibility: 100% Remote (training and daily operations)
Working Hours
Schedule: Monday Friday
Shift Timing: 09:00 21:00
What You Will Do
Multi-Channel Support: Assist customers via phone chat and email.
Case Management: Track and follow up on customer cases to ensure efficient timely and successful resolution.
Relationship Building: Maintain a professional and empathetic approach with every interaction.
Technical Troubleshooting: Diagnose issues follow established procedures to fix technical hurdles and escalate complex problems when necessary.
Target Achievement: Work to meet both client-specific KPIs and internal performance goals.
Collaboration: Exchange ideas with your team share solutions and contribute to a positive knowledge-sharing work environment.
What You Bring
Language Skills: Excellent written and verbal command of German; good communication skills in English.
Tech Savviness: A natural curiosity for gadgets imaging technology and hardware troubleshooting.
Problem-Solver: You are solution-driven and capable of thinking outside the box to resolve customer concerns.
Empathy: You possess the patience and communication skills to turn every interaction into a positive experience.
Growth Mindset: You are eager to learn absorb new information quickly and apply your training effectively.
Attitude: You have an adventurous spirit and a positive outlook!