Italian & English Technical Support Advisor

Location: Greece (Remote WAHA option available)

Operational Site: TP Athens Piraeus (PPP2)
Training Start Date: 29 June 2026
Training Duration: 14 days (fully paid remote)
Contract Type: Full-time rotational shifts

Salary & Bonus
1045.72 gross/month
Performance bonus: up to 300/month

Relocation Support (optional)

• Full package: Flight hotel accommodation real estate agency fee covered
• Alternative: 250 relocation allowance real estate agency fee covered

About the Role
We are seeking Italian- and English-speaking Technical Support Advisors to join a global customer support project for a leading international technology company.

This role involves providing technical and customer care support across multiple channels including phone chat and email. You will assist users with device account and service-related issues while ensuring a high standard of customer experience.

The position offers structured career progression with opportunities to move from Tier 1 to Tier 2 and expand into other technical areas.

Key Responsibilities

• Provide technical and customer support via inbound calls chat and email
• Assist with account access password recovery and device-related issues
• Support troubleshooting for hardware software and network problems
• Handle billing and digital service inquiries (apps media subscriptions)
• Guide customers through product usage updates and migrations
• Ensure accurate documentation of customer interactions
• Follow internal procedures and quality standards

Requirements

• Fluent Italian (C1) and English (B2)
• Strong PC and MS Office skills
• Typing speed and accuracy meeting assessment requirements (Harver test)
• Good written and verbal communication skills
• Ability to work rotational shifts including weekends
• Familiarity with macOS/iOS is an advantage
• Strong problem-solving and customer-focused mindset

Working Schedule

• Operating hours: 09:00 21:00
• Monday to Friday weekends (rotational shifts)
• Night and weekend premiums apply

Training & Onboarding

• Fully paid 14-day remote training
• 1-week nesting period with live support
• Performance-based evaluation and clear progression path

Benefits

• Paid training from day one
• Private healthcare coverage
• Employee discounts on products and services
• Free online Greek language courses
• Career growth in a global technology environment
• Inclusive and multicultural workplace culture
• Company-provided equipment (PC multi-screen setup internet router during onboarding)

Salary Progression

• Salary increase after 12 months of employment
• Further increase after 3 years of service
• Additional pay for Sundays public holidays and night shifts
• Performance-based bonus opportunities

Recruitment Process

1. Application screening
2. Language assessments (Italian & English)
3. Client interview
4. Offer and onboarding

If you are passionate about technology customer support and international career development we would be happy to hear from you.