Front Desk Officer (Billing)
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Job Summary
FRONT DESK OFFICER (BILLING)
JOB DESCRIPTION
Location: Accra
Industry: Healthcare
Reports To: Billing Manager
Benefits: Private medical insurance
Our client is a leading healthcare provider and diagnostic centre committed to delivering high-quality healthcare services operational excellence and exceptional patient care.
Scope
The Front Desk & Billing Officer will be responsible for managing front desk operations ensuring a professional and welcoming customer experience managing billing and payment processes resolving billing queries and maintaining efficient administrative and financial records to support daily operations.
Key Responsibilities
- Manage front desk operations including customer reception registration and appointment coordination.
- Provide a professional and welcoming experience for all patients and visitors.
- Prepare accurate bills for outpatient and inpatient services.
- Generate proforma and final invoices for patients and corporate clients.
- Verify and review billing information to ensure accuracy and completeness.
- Ensure all services rendered are properly captured and billed before patient discharge.
- Receive payments (cash cheque or other modes) and issue official receipts.
- Follow up on outstanding payments and support timely collections.
- Respond promptly to patient and corporate billing queries and resolve discrepancies.
- Maintain accurate and up-to-date patient billing and financial records.
- Liaise with clinical staff to ensure all services are accurately recorded for billing.
- Ensure proper filing and documentation of invoices and supporting records for audit purposes.
Requirements
- A bachelors degree in Accounting Business Administration or any related field.
- Minimum of 3 years of work experience in a similar role within the healthcare industry.
- Knowledge of billing and invoicing processes.
- Ability to multitask and work effectively in a fast-paced environment
- Strong attention to detail and numerical accuracy.
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Proficient in the use of Microsoft Office Suite particularly Excel and Word
Competencies
Customer-Oriented Detail-Oriented Analytical Problem-Solving.
Required Skills:
Requirements A bachelors degree in Accounting Business Administration or any related field. Minimum of 3 years of work experience in a similar role within the healthcare industry. Knowledge of billing and invoicing processes. Ability to multitask and work effectively in a fast-paced environment Strong attention to detail and numerical accuracy. Strong customer service skills. Excellent communication and interpersonal skills. Strong organisational and time management skills. Proficient in the use of Microsoft Office Suite particularly Excel and Word Competencies Customer-Oriented Detail-Oriented Analytical Problem-Solving.
