Trust & Safety Program Manager

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the Role

Trust and Safety focuses on proactively managing risks on the Wolt platform. The team also makes surethat trust and safety incidents are managed quickly effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering delivering or selling goods.

Managing Safety risks is key to protecting our platform users (couriers customers merchants) and doing so with transparency and fairness is key to building trust with them. We are looking for a Senior Associate / Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives this role you will support the development and execution of safety initiatives that increase safety for all of Wolts platform users while building trust through transparent and effective safety practices.

You will operate across both strategy and executionowning key operational programs identifying risks and driving continuous improvement in our safety controls.

What Youll Be Doing

• Driving local Personal and Road Safety improvements across markets ensuring initiatives are tailored to regional needs while aligned with global strategy
• Analyzing market-level safety trends and incident data identifying key risk areas and translating insights into actionable improvements
• Designing and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users
• Building and maintaining strong relationships with external stakeholders including NGOs public sector bodies and local authorities
• Collaborating cross-functionally with Product Support Legal Policy and Operations teams to implement safety improvements at scale
• Optimizing and evolving incident management tools and processes to ensure effectiveness and scalability
• Conducting deep dives into safety incidents and root causes and driving continuous improvement in prevention and response mechanisms
• Supporting rollout of best practices and safety standards across regions
• Enabling local teams through training guidance and playbooks on personal and road safety topics

Qualifications

• 46 years of experience in Operations Strategy & Planning Trust & Safety Risk or similar fields ideally within the Platform/Gig economy
• Experience or strong interest in Personal Safety Road Safety or Operational Risk management
• Knowledge/experience working with Jira and Looker tools
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Proven program/project management experience
• Excellent communication and internal and external stakeholder management skills
• Ability to thrive in a fast-paced ambiguous environment
• Experience building or scaling processes policies or operational programs
• Fluency in English and German (both written and spoken) is required. Additional language skills (French Greek etc.) are a plus

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.