Level 2 Technical Support Manager (mfd)

Why voize Because were more than just a job!

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Drive adoption & create long-term success!

As a Technical Support Manager at voize youll tackle complex tech puzzles turning challenges into aha! moments for our customers. Youll lead integrations smooth out system hiccups and keep our platform running like magic. Every day brings new problems to solve ideas to test and opportunities to make a real impact in healthcare tech.

Your Daily Business No two days are alike

• Lead and coordinate technical implementations and escalations across customer environments and internal teams

• Own and optimize system integrations across Windows and Linux environments

• Troubleshoot multi-layered issues spanning systems networks browsers and interfaces ensuring timely resolution and clear communication

• Drive infrastructure scaling initiatives (e.g. user growth environment migrations performance optimization)

• Ensure thorough technical documentation handoffs and post-incident reviews to strengthen team knowledge and prevent recurrence

• Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions

Your Skillset What you bring to the table

• Expert in Windows/Linux admin networking and integrations (firewalls APIs routing MDMs).

• Hands-on with Docker virtualization web servers and load balancing.

• Sharp troubleshooter across infrastructure APIs and complex multi-layered systems.

• Strong communicator who turns technical detail into clear actionable insights.

• Proactive ownership-driven team player who documents mentors and solves before issues escalate.

• Fluent in German (C2) to be able to explain complex issues to our clients effectively with good English skills for internal communications

Growing together what you can expect at voize

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

• You decide when you work best that means flexible working hours and a good hybrid set-up

Ready to talk Apply now!

We look forward to your application and cant wait to meet you no matter who you are or what background you have!

Required Experience:

Manager