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Customer Support & Success Manager (mfd) – Legal B2B SaaS Software (remote)
Job Location:
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Short description
Shape exceptional customer experiences in Legal Tech
Your workplace / location:
On-site from one of our office in Germany or 100% remote within Germany
At Septeo CNEE we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base were looking for a Customer Support & Success Specialist who enjoys solving problems building trusted customer relationships and making a real impact on the user experience.
In this role youll be the go-to person for customer support helping users resolve challenges adopt new features and get maximum value from our platform. While customer support is at the heart of the role youll also contribute to onboarding activities customer success initiatives and the continuous improvement of our products and services.
If youre passionate about customer support technology and delivering great service wed love to hear from you.
Your workplace / location:
On-site from one of our office in Germany or 100% remote within Germany
Your mission
- Serve as the primary point of contact for our international customers providing day-to-day support for our legal practice management solution Amberlo
- Investigate troubleshoot and resolve customer inquiries and complex issues including 2nd-level support cases
- Analyse customer requirements and translate them into practical solutions and recommendations
- Work closely with Product Development and other internal teams to ensure timely issue resolution and a high-quality customer experience
- Deliver customer training sessions and support users in adopting and making the most of the solution
- Monitor customer needs and proactively identify opportunities to improve satisfaction processes and product usage
- Support customers throughout their lifecycle from onboarding to ongoing enablement and optimisation
- Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution quality standards and commercial alignment
Your profile
- 3 years of experience in Customer Support Customer Success or SaaS software consulting
- Strong troubleshooting and problem-solving skills in customer-facing environments
- Technical affinity and confidence working with software solutions and system environments
- Experience with CRM and support platforms (e.g. HubSpot Dynamics Jira Zendesk)
- Excellent communication skills and a strong customer-centric mindset
- Ability to manage priorities independently while collaborating across teams
- Fluent English language skills; German Polish and/or Spanish are a plus
- Legal Tech industry experience is an advantage
Application process
- Virtual Get-to-know: In a 20-minute exchange with our recruiter we look together at mutual expectations.
- Digital Interviews: Next youll meet our manager as well as the team and dive deeper into technical topics and the role itself.
Benefits
Our full benefits & perks are explained in our recruitment process but on our career site you will have a good overview: a european company each country works differently but some benefits/perks are for all employees:
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party annual kick-off..)
- Flexible work models
- English courses for all levels
About us
Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE () and together we simplify legal work.
In our industry we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations all of us collaborate with purpose creativity and passion to redefine how legal professionals work.
At Septeo (ex. ) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds skill sets and walks of life - because its these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself thrive in a supportive environment and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
AtSepteo (ex. ) weve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace workcation experiences and continuous learning.
JoinSepteo (ex. )
Our focus goes beyond innovative software solutions we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge offering encouragement celebrate our team effort and cherishing our differences: is where your unique journey meets professional growth.
One Team. One Mission: We are Septeo CNEE () and together we simplify legal work.
In our industry we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations all of us collaborate with purpose creativity and passion to redefine how legal professionals work.
At Septeo (ex. ) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds skill sets and walks of life - because its these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself thrive in a supportive environment and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
AtSepteo (ex. ) weve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace workcation experiences and continuous learning.
JoinSepteo (ex. )
Our focus goes beyond innovative software solutions we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge offering encouragement celebrate our team effort and cherishing our differences: is where your unique journey meets professional growth.
Required Experience:
Manager
About Company
Sharing Trust and Passion for UnityOne Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work. In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of l ... View more
