IT Support Specialist (L2)

Join Axians where innovation thrives on trust and autonomy and where every challenge is an opportunity to create technology with impact.

IT Support Specialist (L2)

What We Are Looking For
We are looking for an experienced IT Support Specialist to manage complex incidents perform root cause analysis support L1 teams enhance knowledge sharing and deliver high-quality user support through advanced troubleshooting and collaboration.

What You Will Do on a Daily Basis
Take ownership of complex escalated incidents applying advanced troubleshooting to deliver reliable lasting solutions
Conduct root cause analysis to identify underlying issues and prevent recurring problems
Act as a technical reference point for the L1 team supporting their growth and strengthening the overall service
Contribute to and continuously improve the knowledge base turning hands-on experience into shared expertise
Collaborate across teams to ensure a seamless escalation path and consistent high-quality user experience

Your Key Skills
4 to 6 years of IT support experience
Advanced troubleshooting skills (Windows Microsoft 365)
Knowledge of Intune / Endpoint management
Understanding of ITIL processes

Your Main Qualifications
EU citizenship is required;
C1/C2 English is required.

What We Offer
Multicultural Environment:You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development:Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities:Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach we combine technology innovation and proximity to create real impact for organizations and society.

Submit your application

At Axians we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation please let us know by contacting us at with the subject .