IT Coordinator

JOIN THE STORY. BECOME AN IT COORDINATOR

ABOUT ODYSSEY HOTEL GROUP

Odyssey Hotel Group is one of Europes most dynamic hotel operators developing and managing a growing portfolio of hotels across the continent. From lifestyle brands to extended stay concepts we create places where guests feel at home and teams feel empowered.

In a fast-growing multi-brand and multi-country environment technology is at the heart of everything we dofrom seamless guest experiences to efficient hotel operations. Our IT team plays a key role in ensuring reliability security and innovation across all our properties.

YOUR ROLE AS IT COORDINATOR

As IT Coordinator you are responsible for supporting the day-to-day IT operations across our hotels and corporate locations within the DACH region. You act as a key contact for technical support system administration and project coordination ensuring that technology solutions effectively support hotel operations and enhance the guest experience. Working closely with hotel teams vendors and the wider IT department you help maintain stable secure and efficient IT environments while contributing to ongoing improvement initiatives.

WHAT YOU WILL BE DOING

Provide first and second-line IT support for hotels and corporate users across the DACH region
Troubleshoot and resolve hardware software network and system-related issues
Support hotel openings conversions and technical implementations
Assist with IT projects system upgrades migrations and infrastructure improvements
Coordinate with vendors and service providers to ensure timely issue resolution and service delivery
Maintain user accounts permissions and access management within Microsoft Entra ID / Azure AD
Support the administration of servers networking equipment and hotel technology systems
Ensure compliance with IT policies security standards and operational procedures
Maintain accurate IT documentation asset inventories and support records
Collaborate closely with hotel teams and the central IT department to deliver excellent IT service

WHAT TO EXPECT

A dynamic fast-growing international environment
High level of responsibility and exposure to a diverse IT landscape
Opportunities to work on regional and international IT projects
Professional development and learning opportunities
Regular travel within the DACH region
A collaborative team culture focused on innovation and continuous improvement

WHAT YOU BRING

Minimum 2 years of experience in an IT support IT coordinator or systems administration role
Degree or vocational qualification in Information Technology Computer Science or a related field
Experience in hospitality retail or other multi-site environments is an advantage
Knowledge of Microsoft Entra ID / Azure AD Windows environments networking and IT infrastructure
Strong problem-solving skills with a hands-on and service-oriented mindset
Ability to manage multiple priorities in a fast-paced environment
Strong communication and stakeholder management skills
Fluency in English; German is strongly preferred
Drivers license and willingness to travel within the DACH region