Installed base manager

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The opportunity

To strengthen our sales and project management team we are looking for you as Installed Base Manager (f/m/d) for our Business Unit Service in Germany to take ownership of our local installed base of equipment and solutions.

This role is critical in driving customer retention service growth lifecycle management and longterm value creation by turning installed base data into actionable commercial and operational strategies.

You will work crossfunctionally with Sales Service Marketing and Operations to maximize uptime renewals upgrades and service contract penetration across the installed base

How youll make an impact

• Own and actively manage the installed base portfolio including data quality segmentation and lifecycle status
• Develop and execute installed base strategies to increase service revenue renewals upgrades and customer retention
• Identify growth opportunities through modernization retrofits digital services and spare parts
• Collaborate with Sales and Service teams to create targeted campaigns and customer engagement plans
• Analyze installed base data and KPIs to support forecasting pipeline generation and decisionmaking
• Drive standardization of installed base processes tools and reporting
• Partner with Product Management and Marketing to support gotomarket initiatives for installed base offerings
• Act as a key interface between commercial teams and operations to ensure customer satisfaction and uptime

Your background

• Bachelors degree in Business Engineering or a related field
• Previous experience in Energy Engineering is mandatory
• Proven experience in installed base management service management sales operations or lifecycle management is preferable
• Strong analytical skills with experience using CRM ERP and reporting tools
• Commercial mindset with the ability to translate data into revenuegenerating actions
• Strong stakeholder management and crossfunctional collaboration skills
• Excellent communication skills in German and in English

More about us

• Opportunity to help shape a growing work and market environment
• Attractive salary in accordance with the IG Metal collective agreement 30 days holiday special payments additional benefits holiday and Christmas bonuses
• Work-life balance through flexible working hours with the option to work remotely
• Pension benefits & employer-financed company pension plan
• Childrens holiday home and childcare allowance
• Use of many gyms throughout Germany with over 7500 partners for your workout with our EGYM Wellpass
• Numerous exciting career and training opportunities within Hitachi Energy

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