Workplace Experience Coordinator

About Mirakl:

Founded in 2012 Mirakl has been at the forefront of marketplace innovation empowering every business to compete in the platform economy.

Today Mirakls operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch scale and operate marketplaces and dropship AI-powered multichannel selling (Mirakl Connect) retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris Mirakl helps a global ecosystem of 450 marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macys Decathlon Carrefour Asos and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information visit.

Mirakl in Numbers:

• Founded in 2012 Member of French Tech Next40
• 750 employees in 9 offices worldwide: Paris Barcelona Bordeaux Boston London Munich New York Sydney Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious passionate and supportive colleagues. Were proud of the diversity of backgrounds perspectives and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: Were committed to our clients success

Employee Well-being and Satisfaction

• Respond promptly to daily requests from Mirakl workers through our ticketing system prioritizing their satisfaction and ensuring the best possible workplace experience.
• Be the go-to person for employees needs and queries

Contract & Supplier Management / Safety and Compliance

• Act as the primary contact for our business partners
• Manage contracts and relationships with suppliers including cleaning services technical maintenance health & safety green plants maintenance and provision of snacks & refreshments
• Proactively anticipate future needs and coordinate with vendors as required
• Ensure the office complies with all health and safety regulations creating a safe working environment for all employees

Operational Excellence

• Support the WPE Manager on its activity and act as their back up as needed
• Develop and/or implement operational procedures and policies that streamline our workplace functions
• Identify opportunities for enhancing operational standards and efficiency
• Leverage AI to elevate Workplace Experience excellence

Community Engagement and Event Support

• Be the logistical support for all internal events organized by various departments.
• Utilize your creativity and service mindset to contribute to a vibrant workplace community.
• Assist the Workplace Experience Manager in large event projects

• 2 years of experience in a similar Workplace Facilities or Office Management role (internships and apprenticeships included)
• Proven track record of managing multiple priorities in a fast-paced environment with a strong service mindset
• Experience working with suppliers and managing contracts or vendor relationships

• Great interpersonal skills : you build trust easily with colleagues at all levels and external partners
• Highly organized and detail-oriented with the ability to juggle competing priorities without dropping the ball
• Proactive problem-solver who knows when to act independently and when to escalate
• Strong written and verbal communication skills (both in French and English)
• Flexible and resilient comfortable adapting to changing priorities

• SiiT (ticketing system)
• Gmail & Google Workspace (Docs Sheets Calendar etc.)
• AI tools (Dust)

• French: Fluent
• English: Professional

• Health & Wellness: 100% health insurance coverage yoga classes fitness sessions and team breakfasts to keep you energized
• Daily Perks: Swile meal voucher card
• Sustainable Transportation: Monthly bike leasing subscription or 50% Navigo reimbursement
• Parental Support: Enhanced parental leave including one month of fully paid leave for the second parent
• Career Growth: Access to tailored development programs and clear pathways for professional advancement
• Team Engagement: Regular team-building activities and company-wide offsite events

1. Intro Call Get to know each other with a Talent Acquisition Specialist discuss your background and answer your questions about Mirakl
2. Hiring Manager Interview Deep dive with Rémi and Jacqueline on your experience approach and motivation
3. Values Fit Interviews Two structured interviews using the STAR methodology to assess alignment with our 5 core values
4. Final Decision & Offer We move quickly and provide clear transparent feedback

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If youre ready to join a global leader powering digital transformation for 450 of the worlds most innovative retailers and B2B organizations.

As part of our recruitment process Mirakl processes your personal data to review and manage your application and where appropriate to consider your profile for future opportunities. You can exercise your data protection rights at any time and as further detailed in our policies. For more information about how we process your personal data and your rights please consult our Recruitment Privacy Notice here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process including screening applications analyzing resumes and assessing responses. While AI helps us work efficiently all final hiring decisions are made by humans. For more information visit our AI Guidelines for Candidates and Interviews.