Value Added Services (VAS) Operations Intern

Dream Big. Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury payments risk management and working capital solutions. We serve 3000 customers worldwide managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

Were on a mission to become the most sought-after cloud technology company globally. We think big innovate relentlessly and challenge the status quo every day. If you are a problem-solver whos ready to push boundaries and achieve more than you thought possible-youll find an exceptional career within an extraordinary business.

Le rôle

Nous recherchons un(e) stagiaire enthousiaste pour rejoindre notre équipe Value Added Services (VAS) Europe du Sud pour une période de 2 mois rattaché(e) au VP Partner Deployment and cœur dun éditeur SaaS international opérant dans la fintech vous contribuerez aux opérations dune équipe qui accompagne les clients Kyriba dans la mise en œuvre et lutilisation de solutions de gestion de trésorerie et de liquidité une immersion concrète dans lunivers de la tech et de la finance dentreprise.

Missions

1 - Value Added Services - Relation client

• Recevoir les demandes des clients et répondre à leurs questions (principalement en français occasionnellement en anglais)

• Orienter les clients vers les services et/ou formations adaptés

2 - Value Added Services - Coordination et exécution des projets

• Aider le/la VAS Manager à répartir les tâches à réaliser par les équipes dexécution (affectation du personnel)

3 - Value Added Services - Missions administratives

• Saisir et mettre à jour les données administratives dans les systèmes appropriés (Salesforce DocuSign Rocketlane etc.)

• Participer aux activités administratives liées à la gestion VAS

Profil recherché

• Bonnes compétences en communication écrite et orale en français et occasionnellement en anglais

• Capacité à interagir par écrit et oralement avec des clients du secteur des services financiers

• Capacité à suivre simultanément lavancement de plusieurs dossiers et à identifier les risques et les priorités (important / non important ; urgent / non urgent ; risque élevé / risque faible)

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big embrace change challenge the status quo and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions own our decisions and honour each others contributions. We empower each other through honesty respect trust and transparency.

• Work as One Team: We are driven by our common goals and share in each others successes and failures learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together and revel in continuous improvement as we deliver with ultimate professionalism the very best for our customers while exceeding our own expectations.

At Kyriba we value pay transparency and fairness.

Kyriba also offers a comprehensive compensation package including a range of health welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex racecreed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship and genetic information.

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process or to perform essential job functions please click here to submit a request. All information provided is confidential restricted to our accommodations team and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.