Technical Success Manager

Youtrust is a European Digital Trust provider fully compliant with eIDAS and the highest European standards. Our four modules electronic signatures identity and document verification and e-seals can be used independently or combined within sector-specific workflows ensuring simple secure and legally compliant processes for SMEs and mid-sized companies. Hosted and processed entirely in Europe we guarantee sovereignty transparency and reliability. As a certified B-Corp we combine innovation with responsibility building trust at the heart of every digital exchange. We are entering a key moment as we expand from eSignature to the full Digital Trust chain.

You join the Technical Success team a team of 7 within Customer Solutions. You own our low-touch customer portfolio and you are the main technical contact for these customers. Working with Account Managers you make sure customers adopt Youtrust and get real value from it so they stay and grow with us. You work closely with Support Presales Sales and Product.

• Own the low-touch portfolio: drive adoption and customer value and secure customer retention.

• Act as the main technical contact for your customers. Understand their users tech stack business practices and operating environment and tailor technical solutions to them.

• Work with your Account Manager and share accountability for the growth retention and satisfaction of your portfolio.

• Use product usage data to spot customers at risk or ready to grow and act at the right moment.

• Apply the low-touch playbook across your portfolio and help improve it.

• Flag upsell and expansion opportunities to Sales with clear context.

• Share technical feedback and recurring issues with Product and Support.

• You have experience in Customer Success or Account Management in B2B SaaS and you have managed a customer portfolio.

• You are comfortable with APIs and technical integrations. You can read API documentation and guide a customers developer through an integration.

• You use data and CRM or CS tools to decide where to spend your time.

• You have run actions that reach many customers at once and you check whether they work.

• You use AI tools every day and you like finding new ways to work with them.

• You explain technical topics simply in writing and by phone.

• You are organised and proactive and you enjoy working with other teams.

• You speak French at native level and English fluently. Spanish is a plus.

• Knowledge of e-signature or eIDAS is a plus.

• You are happy to work from one of our offices 3 to 4 days a week.

1. Interview with Laure Desplat from our Talent team (30 min)

2. Interview with Amélie Klug Hiring Manager (45 to 60 min)

3. Business case with Benjamin and Charlotte (1h)

4. Interview with Alban CEO (30 min)

5. Team meeting with two members of the Technical Success team (45 min)

• A mission that matters in a world challenged by AI-driven fraud

• A vision built on integrity

• A European & sovereign platform

• A certified B Corp

• The golden age of Youtrust

• Salary: 44000 to 53000 base salary plus 5000 to 6000 variable

• BSPCE

• Meal vouchers (Swile): 10.50/day 50% covered by Youtrust

• Health insurance (Alan): 50% covered by Youtrust

• Life & disability insurance: 100% employer-covered

• Wellbeing: Axomove (4 physio sessions) and (6 therapy/coaching sessions)

• Transportation: 50% reimbursement for public transport for hybrid workers

• Leeto: Access to numerous employee discounts

• Time off: 10 RTT days/year plus menstrual leave parenthood benefits seniority days

• 1 volunteering day/year learning & development budget and more