TDO (Technical Domain Owner) CRM

Job title: TDO (Technical Domain Owner) - CRM
Location: Paris France
Job reference #: 33114
Contract type: Permanent
Language requirements: Proficient in French and English

At Eni we are looking for a Technical Domain Owner - CRM to join Eni Plenitude France.

Within the IT Department reporting to the Head of Application Domains you will act as the Customer Journey TDO* serving as the techno functional reference for maintenance activities. You will also lead the analysis implementation and monitoring of changes and projects impacting B2C and B2B customer relationship processes and business rules (including customer call management and routing customer data and management views and the customer lifecycle).

About Plenitude

Plenitude is an energy company that integrates the retail business and renewable generation with self-consumption and electric mobility solutions providing energy and gas to more than 10 million homes and businesses across Europe which offers a range of great professional opportunities for the whole team. This partnership represents a major European project integrating the renewable energy business with the retail business which will enable us to progressively increase our offering of services infrastructure and green energy for our customers providing our team with greater visibility and professional growth.

Main responsibilities:

• Act as application owner for the B2C/B2B CRM domain (Kraken platform and ecosystem)
• Provide expert (L2/L3) support to business and IT teams; contribute to incident analysis and feasibility studies
• Capture and formalise business needs bugs and enhancement requests related to CRM functionalities
• Prioritise maintenance and project activities with Kraken managing trade-offs where needed
• Coordinate and oversee delivery by Kraken (clarifications solution validation testing)
• Communicate progress and releases to stakeholders; prepare documentation and user guides as required
• Ensure overall solution consistency scalability maintainability and data reliability in collaboration with Kraken

Skills and experience required:

• Graduate of an Engineering School or holder of a Masters degree (Bac5)
• Significant experience in project management (MOE or AMOE) within the functional area of customer billing and the utilities sector (gas electricity services)
• Strong experience in CRM (B2C/B2B) ideally within the energy sector (gas electricity services)
• Strong understanding of customer management processes (interaction channels call routing customer data lifecycle etc.)
• Experience working in agile or iterative environments
• Analytical mindset with a solutionoriented approach
• Excellent communication skills with the ability to engage across IT business and senior stakeholders
• Leadership capabilities and a proactive handson attitude
• Fluent English (written and spoken)
• Adaptable committed and driven to take initiative

How to apply:

• Applications are only accepted through our online application system
• Please upload your CV in English

About Eni

Eni is a global energy company operating in 61 Countries with over 30000 employees. Originally an oil & gas company it has evolved into an integrated energy company playing a key role in ensuring energy security and leading the energy transition. Enis goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its line with this goal Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources bio-refining carbon capture and storage are only some examples of Enis areas of activity and addition the company is exploring game-changing technologies such as fusion energy a technology based on the physical processes that power stars and that could generate safe virtually limitless energy with zero emissions.

Working at Eni

At Eni we believe in enterprising people capable of making a difference and making their contribution with passion and innovation to respond to the global challenges of the energy transition. For us the skills and attitudes of each individual continuous training and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile you will be contacted to continue the selection process. Whatever your ambition at Eni you can find the tools to make it happen.

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