Styling Supervisor

At Lookiero Outfittery Group we are leading the transformation of online personalized shopping making it more accessible and inspiring for everyone. Born from the merger of Lookiero and Outfittery two pioneering companies in the industry we have joined forces to create Europes leading online personal shopping platform. Our mission is to empower thousands of customers helping them discover their full potential and succeed in their everyday lives.

With a growing presence across Europe and a team of over 500 people we are proud to shape the future of fashion through innovation creativity and purpose.

The Role

We are looking for a Personal Shopper Supervisor to join our team on a temporary basis (Maternity Leave Cover).

In this hands-on role you will coordinate and support a remote network of freelance Personal Shoppers ensuring they deliver high-quality styling services aligned with our company standards and deadlines. You will monitor service quality and operational metrics act as the main point of contact for our freelancers and actively perform Personal Shopper duties yourself to remain the benchmark for operational excellence within the team.

Key Responsibilities

• Freelance Network Coordination: Act as the primary point of contact for freelance Personal Shoppers. You will onboard them to brand guidelines resolve daily operational doubts and ensure smooth collaborative workflows.
• Quality & Performance Monitoring: Track key operational metrics (such as Average Order Value Keep Rate Success Rate and delivery deadlines). Identify gaps in service quality and share data-driven insights or best practices to help the network optimize results.
• Daily Operations: Oversee the workflow and availability of the freelance network ensuring capacity meets customer demand and styling boxes are delivered on time.
• Clear Communication: Maintain fluid and transparent communication with freelancers sharing brand updates guideline changes and constructive actionable feedback regarding service standards.
• Lead by Example: Directly execute Personal Shopper duties. You will build high-quality boxes meet individual operational targets and test new guidelines to serve as an expert resource for the network

Must-Have Requirements

• Education: High School diploma or equivalent.
• Data Literacy: Ability to interpret basic data and operational metrics to track network efficiency and styling quality.
• Digital Proficiency: Comfortable working with cloud-based productivity and collaboration tools (Google Workspace or similar).
• Languages: Native or professional fluency in French and an intermediate level of English (capable of understanding global guidelines and reporting data).
• Communication Skills: Strong ability to deliver constructive feedback and explain complex guidelines remotely and assertively.
• Problem-Solving & Autonomy: Resourcefulness in handling daily operational bottlenecks or sudden changes in network capacity.
• Adaptability: Flexibility to manage fluid workflows and thrive in a dynamic fast-paced scale-up environment.

Nice-to-Have Requirements

• Bachelors degree or equivalent in Business Fashion Communication or a related field.
• Prior training or certifications in vendor coordination customer success or data analysis.
• Previous experience in retail styling customer service or managing remote freelancers/teams.

• Contract Type: Temporary (Maternity Leave Cover)
• Working Hours: Full-time (Monday to Friday)
• Flexibility: A 100% remote working environment that respects your work-life balance.
• Impact: The opportunity to collaborate with top-tier professionals in Europes leading personal shopping scale-up.
• Culture: A vibrant inclusive and international atmosphere where your voice is heard.