Staff Product Manager AI Journey

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

AI Journey is one of Gorgiass most strategic bets and its still early. Were looking for a product leader who will own it the way a founder owns a company: define the product find product-market fit on a net-new build and drive relentlessly toward it.

This is not a feature-execution or roadmap-maintenance role. The path is unmapped. Youll define the plan build it and prove it works in the market with deep ownership high expectations and real speed.

AI Journey is our autonomous lifecycle marketing agent. Today lifecycle marketing means a human stitching together flows segments and templates across disconnected tools. We believe an autonomous agent changes that entirely reinventing how ecommerce brands grow moving from generic one-way blasts to personalized two-way conversations that create better experiences for buyers and measurable results for merchants.

• Own AI Journey end to end vision execution and cross-functional alignment.

• Find product-market fit. Talk to customers constantly validate hypotheses and iterate fast on real signal.

• Build not just spec. Work directly in the codebase (AI-assisted is expected) run your own experiments and get real product in front of real users.

• Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.

• Partner closely with Engineering Design Marketing Sales and Success.

• A founder-style builder. Youre unfazed by ambiguity you move before the brief is complete and you treat the product as your own company. You dont have to have founded a company very early startup operators and people whove run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.

• High agency. You generate ideas and direction rather than waiting to be told.

• Resilient. You absorb setbacks and keep shipping.

• High energy fast-thinking open-minded and default-yes you open to possibility before finding the reason something cant work.

These two are the hard gates.

1. Zero-to-one growth. Youve personally taken a product or feature from zero to millions in revenue and you can walk through the real go-to-market and product-market-fit decisions that got it there not a textbook version.

2. Technical credibility. Youre comfortable opening pull requests and working in the codebase with AI assistance and youve shipped something real to production. Were not looking for an ML/AI expert were looking for someone who builds. A polished prototype that never reached real users isnt the bar; something that shipped is.

• Experience with DTC ecommerce marketing automation or AI-driven marketing tools.

• Technical curiosity around LLMs agents and prompt workflows.

• Hands-on involvement in early-stage product development.
  

Perks & Benefits

• 5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use GAN)

• Get up to 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application you agree that Gorgias may collect and process your personal data for recruiting workforce planning and related purposes. For more information about how we process your data and your rights please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Staff IC