Specialist, CRM & Loyalty CDD

Location: Paris

CDD

The CRM & Loyalty expert/consultant (Temp contract) will support the Western Europe Customer Engagement teamduring a maternity coverandwill support theplanning executing andoptimizingCRM and loyalty communications especiallyfor the French marketand as a support punctually in Iberia.

The roleco-manages a high volume of newsletters and tactical campaigns ensuringstrong performance commercial relevance and on-brand execution. This position partners closely with Retail Excellence eCommerce Media GTM and the wider marketing teams to deliver best-in-class customer rolealso sharesgood practices and insights atmorestrategic level to the Senior Manager of the wider Paid Media and Consumer Insights teamstooptimizeBAU.

Key Responsibilities:

CRM & Campaign Execution

• Managearound4 newsletters per week with increased cadence during peak (e.g.1 per day during Black Friday).

• Coordinate end-to-end campaign delivery: briefing content checks testing deployment and performance monitoring.

• Adapt communications quickly in response to last-minute changes (pricing product availability creative updates).

Loyalty Program Management

• SupportMy Pandoraloyalty program (points vouchers rewards).

• Ensureaccurateloyalty messaging within CRM flows and campaign communications.

Cross-FunctionalCollaboration

• Support the rest of the team on BAU operations

• Support the Senior Manager of the wider Paid Media and Consumer engagement Team on CRM and Loyalty insight knowledge and good practices sharing

• Work closely with Retail Excellence eCommerce Media GTM to ensureaccurateandtimelyinformation (new openings product launches stock issues bestsellers)as well asGlobal Teams

• Validate launch readiness (e.g. check product availability online prior to newsletter send).

• Participate in weekly meetings updating plans based on sales results stock levels productperformance.

Performance & KPIs

• Monitor andoptimize:

• Open rate/Click-through rate/Conversion rate/Basket value

• Apply insights to weekly planning and content adjustments.

Project & Workflow Management

• Manage multiple CRM projects simultaneously in a fast-paced environment.

• Adjust campaign calendars weekly based on commercial priorities and market dynamics.

• Ensure CRM communications reflect real-time business needs (stock-outspush onbestsellers new launches).

TeamContext

• Works closely withthe other CRM specialists in the team based in Madrid and Paris.

• Supportrest of teamsand cross-market alignmentis important in this role

ProfileWereLookingFor

• Highly responsibleadaptablereliable and proactive.

• PreviousCRM & Loyalty experience isrequired(min.5yearsprofessional experiencein this field)

• Use oftools:Bloomreachmandatory Jira is a plus

• Hands-on with a strategic view

• Strong attention to detail and quick decision-making under pressure.

• Curious adaptable and able tooperateas a360 Swiss army knifemarketer.

• Transparent communicator collaborative and able to challenge constructively.

• Creative mindset experienceretailecomorfast-paced industries is valued.

• Professional Englishand native Frenchmandatory. Spanish is a plus.

Did we get your attention

If you see yourself in the position and would like to become a part of Pandoras future please do not hesitate to apply. We look forward to hearing from you!We process applications on a continuous basis which is why we encourage you to send your application as soon as possible.

About Pandora

Pandora is the worlds largest jewellery brand specialising in the design crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6800 points of sale including more than 2700 concept stores.
Headquartered in Copenhagen Denmark Pandora employs 37000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in by the Financial Times as one of Europes Best Workplaces and ranked #1 among Danish companies Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to peoples loves. We are dedicated to nurturing a culture where everyone feels respected valued and empowered to thrive.