Service Development Director Anti Fraud

About the Role

We are seeking a strategic and commercially driven Service Development Director to lead the growth innovation and market positioning of a global portfolio of services. Reporting to the Vice President TFS Connectivity & Products this role is responsible for driving service development initiatives expanding market opportunities ensuring operational excellence and delivering sustainable revenue growth. The successful candidate will collaborate closely with Sales Operations Standardization Teams Centers of Expertise and external technology partners to develop and scale innovative service offerings.

Key Responsibilities

• Lead the development enhancement and lifecycle management of services across the assigned portfolio.
• Conduct market analysis and identify growth opportunities emerging trends and competitive developments.
• Define and execute product and service strategies aligned with customer needs and business objectives.
• Drive revenue growth profitability and annual budget achievement across the portfolio.
• Develop and validate business cases service proposals CAPEX requests and strategic tender submissions.
• Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
• Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
• Foster innovation knowledge sharing and continuous improvement while maintaining compliance with company policies and integrity standards.

Leadership & Stakeholder Management

• Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
• Build strong relationships with Sales Operations IT Centers of Expertise and external technology partners.
• Drive cross-functional collaboration to ensure successful service development deployment and commercialization.
• Support local sales teams and business leaders throughout the customer engagement and sales cycle.
• Promote innovation knowledge sharing and best practices across the organization.
• Ensure alignment between product strategy market needs and business priorities.

Qualifications :

Candidate Profile

• Bachelors degree in Business Finance International Trade Public Administration Engineering or a related field.
• Significant experience in service development product management business development or commercial leadership roles.
• Proven track record of driving revenue growth and managing profitable service portfolios.
• Strong experience developing business cases strategic proposals and investment justifications.
• Excellent understanding of market analysis competitive positioning and service innovation.
• Experience leading cross-functional and international teams within a matrix organization.
• Strong knowledge of technology-enabled services and digital solutions.
• Fluency in English and French.

Skills & Competencies

• Commercially minded with a strong focus on business performance and profitability.
• Strategic thinker with the ability to translate market insights into actionable plans.
• Strong leadership and people management capabilities.
• Excellent stakeholder management and influencing skills.
• Confident decision-maker who can operate effectively in complex environments.
• Highly adaptable and able to respond quickly to changing market conditions.
• Strong communication presentation and negotiation skills.
• Results-oriented with the ability to manage multiple priorities under pressure.

Additional Information :

Why Join Us

This is a unique opportunity to play a key role in shaping the future of a growing global services portfolio. You will work in an international and collaborative environment partnering with senior stakeholders across the business to drive innovation market expansion and sustainable growth. The role offers strong visibility strategic influence and the opportunity to make a tangible impact on business performance and customer success.

.

Remote Work :

Yes

Employment Type :

Full-time