Service Client FREN Lisbon

Job Title: French-Speaking Customer Support & Content Moderator

Location: Lisbon Portugal (On-site / Hybrid flexibility)

Employment Type: Full-Time Permanent

Working Schedule: 40 hours per week rotational shifts

We are seeking an enthusiastic bilingual professional to join our dynamic digital operations team in Lisbon. This dual-function position combines high-quality customer service with real-time content moderation placing you at the forefront of digital safety and user engagement. Working within a modern multicultural environment you will act as a vital bridge for our French-speaking market ensuring an accessible empathetic and solution-oriented experience for global users.

• Content Moderation: Monitor review and filter user-generated content (videos images text) in French to ensure alignment with platform policies safety guidelines and community standards.
• Multi-Channel Support: Provide timely clear and professional assistance to French-speaking users via email chat and phone regarding account issues and platform navigation.
• Inquiry Analysis: Evaluate customer concerns troubleshoot root-cause technical or account discrepancies and maintain accurate documentation within internal CRM databases.
• Continuous Improvement: Track and identify recurring user trends or systemic bugs collaborating with cross-functional international teams to suggest workflow and tool optimizations.

• Languages: Native or C2-level proficiency in French professional business fluency in English (B2 minimum).
• Skills: Excellent digital literacy high attention to detail strong active listening and the resilience to review sensitive media objectively.
• Education: Minimum high school diploma (12th-grade equivalent) or higher.
• Eligibility: Must hold an EU passport or a valid pre-existing Portuguese work permit.

• Flight Ticket Reimbursement: Fully booked or reimbursed flight to Lisbon to initiate your onboarding.
• Corporate Accommodation: Access to a fully furnished company-managed apartment during your initial weeks to ensure a seamless stress-free arrival.
• Dedicated Administrative Support: Step-by-step guidance from local relocation specialists to manage all local paperwork including tax registration (NIF) social security configuration and local bank account setup.
• Compensation: Competitive monthly base salary daily meal allowance performance-based monthly project bonuses.
• Additional Perks: Comprehensive private health insurance defined internal career progression paths and continuous corporate technology training.