Senior Market Manager, Experiences (12M FTC)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Experiences Supply team partners with Hosts to develop high-quality repeatable and commercially viable experiences aligned with Airbnbs brand. Working cross-functionally this team fosters human connection in the real world.

You will own the health performance and growth of the Paris Experiences market by managing a portfolio of professional host accounts. Youll build the operational tools processes and frameworks needed to surface optimisation opportunities at scale and drive host success and business growth through deep partnerships and data-informed decisions.

This role is based in Paris (hybrid 3-4 days a week in the office) and is not eligible for relocation support.

• Own a portfolio of professional host accounts across the Paris region serving as their primary point of contact and strategic advisor
• Run regular business reviews with key partners to monitor performance align on goals and identify levers for growth
• Build scaled strategies that deliver results across both top-tier and long-tail accounts
• Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations
• Educate hosts on major product and policy updates; translate platform changes into actionable guidance

• Design and build operational tools dashboards and workflows to monitor portfolio health and flag underperforming accounts
• Develop repeatable processes for identifying and executing on optimisation opportunities (pricing quality content scheduling)
• Create frameworks to prioritise interventions based on impact and scale
• Document and improve standard operating procedures to drive consistency and efficiency across the team

• Use data to identify performance gaps and growth opportunities across your portfolio
• Audit supply quality in the field; develop and implement improvement plans
• Become the go-to expert on Paris market dynamics local trends and competitive context
• Partner cross-functionally with Product Comms Policy and Support to resolve systemic issues and drive long-term host and guest success

• Represent Airbnb in external meetings and strategic relationships with professional hosts
• Attend and represent the brand at industry events and conferences in France and Europe

• 8 years of experience in account management partner success or market operations
• Fluency in French (native/bilingual) and English required
• 2 years in hospitality travel or a marketplace business a plus
• Strong portfolio management skills with a proven ability to drive growth and optimisation across a book of business
• Experience building or improving operational processes dashboards or workflows to manage performance at scale
• Excellent communication and presentation skills
• Strong quantitative skills with comfort applying data day-to-day to prioritise and act
• High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools
• Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter
• Willingness to travel to assigned markets as needed
• Passion for Airbnb travel and the sharing economy

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.