Member Engagement Specialist

We are looking for a passionate and consumer-centric Member Engagement Specialist to support the global development and execution of Salomons loyalty program and member engagement initiatives.

Reporting to the Global Retention & Loyalty Manager you will play a key role in enhancing the member experience driving loyalty program adoption and creating meaningful interactions across all Direct-to-Consumer touchpoints both online and in-store.

Your Main Missions:

Loyalty Program Deployment & Execution
Support the global implementation and day-to-day management of Salomons loyalty program across eCommerce and owned retail channels.
Ensure loyalty benefits and experiences are consistently deployed across all consumer touchpoints.
Collaborate with global and regional teams to guarantee alignment and flawless execution across markets.

Rewards & Member Experience Development
Contribute to the development and continuous improvement of loyalty rewards exclusive benefits special offers and member experiences.
Use consumer insights and performance data to enhance engagement retention and repeat purchase.
Help evolve the loyalty value proposition to meet member expectations and business objectives.

Partnerships & Exclusive Experiences
Support the development and activation of strategic partnerships that create added value for loyalty members.
Coordinate internal and external stakeholders to deliver exclusive experiences and member benefits.
Ensure partnership activations remain aligned with brand standards and priorities.

Omnichannel Member Journey
Collaborate with Retail CRM Digital and eCommerce teams to ensure loyalty features and communications are integrated consistently across all D2C touchpoints.
Contribute to improving both online and in-store member experiences.
Support initiatives that create seamless omnichannel consumer journeys.

Product Testing & Community Engagement
Coordinate product testing campaigns as part of the S/PLUS Research program.
Work closely with Consumer & Market Insights teams to gather and share valuable consumer feedback.
Help strengthen engagement through community participation and exclusive product experiences.

Performance Tracking & Insights
Contribute to loyalty reporting dashboards and KPI monitoring.
Analyze engagement and retention metrics to identify optimization opportunities.
Support ROI analysis and performance reviews of loyalty initiatives.

Nous recherchons un(e) Member Engagement Specialist passionné(e) par lexpérience consommateur et la fidélisation pour accompagner le développement et le déploiement mondial du programme de fidélité de Salomon.

Rattaché(e) au Global Retention & Loyalty Manager vous contribuerez à enrichir lexpérience membre développer lengagement de notre communauté et assurer la cohérence des initiatives de fidélisation sur lensemble des points de contact Direct-to-Consumer.

Vos principales missions :
Participer au déploiement et à lanimation du programme de fidélité à léchelle mondiale.
Garantir lintégration cohérente des avantages fidélité sur les canaux eCommerce et Retail.
Développer et faire évoluer les récompenses avantages exclusifs et expériences membres.
Collaborer avec les équipes CRM Retail Digital et eCommerce afin dassurer une expérience omnicanale fluide.
Développer des partenariats créateurs de valeur pour les membres.
Coordonner les campagnes de tests produits du programme S/PLUS Research.
Participer au suivi des KPI des reportings et à lanalyse des performances du programme.
Identifier des opportunités damélioration continue pour renforcer lengagement et la fidélisation.

Qualifications :

What Were Looking For:

Bachelors or Masters degree in Marketing Communication Business or related field.
3 to 5 years of experience in CRM loyalty programs consumer engagement retention or related marketing functions.
Experience working in omnichannel Direct-to-Consumer environments.
Strong project management skills and ability to coordinate multiple stakeholders across different regions and functions.
Customer-centric mindset with a strong interest in loyalty and consumer experience.
Strong presentation and communication skills.
Ability to work in fast-paced international environments and adapt quickly to change.
Experience with CRM and loyalty ecosystems.
Familiarity with Adobe Analytics and digital performance tools is a plus.
Fluent English required; French is a plus.

Profil recherché :

Bac 3/5 en marketing communication commerce ou domaine équivalent.
3 à 5 ans dexpérience en CRM fidélisation engagement consommateur ou marketing relationnel.
Expérience dans un environnement omnicanal Direct-to-Consumer.
Solides compétences en gestion de projet et coordination transverse.
Forte orientation consommateur et intérêt pour les programmes de fidélité.
Excellentes capacités de communication et de présentation.
Capacité à évoluer dans un environnement international et en constante évolution.
Expérience avec les outils CRM et programmes de fidélisation.
Une connaissance dAdobe Analytics est un plus.
Anglais courant indispensable le français étant un plus.

Additional Information :

Global role with strong exposure to CRM Retail Digital eCommerce and Consumer Insights teams.
Opportunity to shape the future of Salomons loyalty and retention strategy.
International environment with cross-functional collaboration.
Position based in Annecy France.

Ready to create meaningful experiences and strengthen the connection between Salomon and its global community Apply now and join the adventure.

Ce que nous offrons :
Un rôle clé dans le développement de la stratégie de fidélisation de Salomon.
Une forte exposition internationale et transverse.
Un environnement dynamique innovant et centré sur le consommateur.
Poste basé à Annecy.

Prêt(e) à contribuer à lengagement de notre communauté et à faire évoluer lexpérience membre Salomon Rejoignez-nous.

Remote Work :

No

Employment Type :

Contract