JIRA Support-Developer

American IT Systems

Job Location:

Paris - France

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: JIRA Support-Developer

Job Type: Contract

Job Location: Paris France

Description:

Objective:

Provide operational and enhancement support for the Atlassian ecosystem (Jira Confluence Jira Service Management) to ensure platform stability scalability and alignment with business and IT processes.

Activities:

Administer and support Jira Confluence and Jira Service Management platforms
Design and maintain workflows schemes permissions and configurations
Implement and maintain automation to reduce manual effort
Support incident request agile and portfolio use cases
Build and maintain dashboards and reports for operational and management needs
Manage integrations with external tools (e.g. CI/CD ITSM reporting tools)
Ensure platform governance documentation and best practices
Provide L2/L3 support and collaborate with vendors and internal teams
Support Tech Operating Model enabling transitions migrations and supporting audit activities.

Key deliverables:

Configured and optimized Jira and Confluence environments
Well documented workflows templates and standards
Automated rules and reduced manual operations
Dashboards and reports supporting decision making
Knowledge base and operational runbooks
Purpose of the needs within the project:
The resource will support ongoing operations configuration and evolution of Atlassian tools enabling teams to effectively manage demand delivery service operations and documentation while enforcing governance and best practices.

Outcomes

Stable and well governed Atlassian platform
Improved usability automation and reporting
Reduced manual effort for teams through optimized workflows
Alignment with ITSM Agile and Portfolio Management practices

Background & expected experiences:

7 years of hands-on experience with Atlassian tools
Experience supporting enterprise scale Jira and Confluence environments
Strong understanding of Agile ITSM and delivery processes
Experience working with global distributed teams

Job Title: JIRA Support-Developer Job Type: Contract Job Location: Paris France Description: Objective: Provide operational and enhancement support for the Atlassian ecosystem (Jira Confluence Jira Service Management) to ensure platform stability scalability and alignment with business and IT pro...