IT Technician Apprentice
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Job Summary
About
Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).
Our mission
Banking belongs in business software
Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.
But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.
Its a missed opportunity. Business software shouldnt just record financial activity it should run it.
To learn more about us: About Swan ; Our story.
Job description
In this role you will provide first-level IT support across a modern fully Mac-based environment. You will join a team focused on delivering seamless tech experiences for employees and scaling infrastructure with automation and precision. The IT team is composed of collaborative detail-oriented individuals who thrive on problem-solving and user enablement.
Your mission
Our IT team operates as a lean agile unit embedded within the People and office ecosystem. We follow a zero-ticket mindset aiming to automate and preempt common issues through smart tooling and documentation. Your primary mission is to support our employees by ensuring they have secure reliable and easy-to-use tools from day one while learning and growing into core IT operations and automation initiatives.
Main Tasks
Assist and troubleshoot day-to-day technical issues particularly on macOS and SaaS platforms.
Prepare and manage new hire onboarding: devices accounts software provisioning.
Maintain IT asset inventory and help track equipment returns and assignments.
Document IT procedures common fixes and setup processes in an internal knowledge base.
Collaborate with the IT team on ongoing improvements and automation (scripts workflows).
Ensure basic security hygiene is followed on devices (e.g. patches encryption updates).
Curious about your future team
By joining Swan as an IT Technician apprentice you will become part of our IT team led by Gabriel (IT Manager) working alongside Gérald (IT Specialist) and Rubens (IT System Administrator). Youll collaborate closely with the Security team on automation and access management projects while also working with HR for onboarding Finance for asset tracking and employees across all departments. Expect a fast-paced but supportive environment where learning is encouraged and autonomy is valued.
Preferred experience
Youre a great match if:
You are looking for a 1 or 2 years apprenticeship
You have a strong curiosity for how IT systems work and a genuine desire to help people solve tech problems.
You feel comfortable in a macOS environment and have a basic understanding of IT concepts like networks device management or account provisioning.
You are methodical organised and not afraid to dig into technical documentation or try things out.
You communicate clearly (English is a must oral & written French is a strong plus) are dependable and thrive in fast-paced environments where learning never stops.
Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other and we leave our egos at the door.
Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying! Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying!
Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.
When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.
About Swan
Perks of being a Swanee:
Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
Transport: Monthly mobility package for accordance with the company agreement for sustainable mobilities you can now use your mobility package to pay for alternative commuting modes.
Holidays: 25 days of paid leave.
Sports: Thanks to our partnership with Classpass and Gymlib you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities as well as online.
Offsite: Once a year we gather to reconnect deep-dive into big topics and relax.
This isnt a perk it should be the rule but diversity and inclusion are important at Swan. Were working hard to get better every day.
Our values:
Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.
Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.
Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.
Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.
Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.
You can find out more about our culture.
Recruitment process
Hiring Manager interview (30minutes)
Case study ITW (30 minutes)
Talent Acquisition ITW (30 minutes)
Peer Interview
