IT Support Engineer I

As an IT Support Engineer I youll be part of a fast-paced team keeping technology running at Amazons MRS1 site and a broader network of sites across the region. MRS1 itself is currently going through an exciting robotics conversion project adding to a dynamic ever-changing environment. Alongside on-site support youll provide remote assistance and travel to other sites for project rollouts preventive maintenance and hands-on troubleshooting.

This is a varied hands-on role that balances day-to-day on-site work with remote support and travel across a wider network of sites where priorities can shift quickly and no two days look the same.

- Fast-paced hands-on IT role spanning a primary site and a broader network of sites across the region
- Direct visible impact on operations during a major site transformation project
- Equal mix of on-site troubleshooting remote support and travel for projects and preventive maintenance
- Growth path within Amazons global IT organization

Key job responsibilities
- Provide on-site technical support for hardware software network and phone systems at MRS1 a fast-paced site currently undergoing a robotics conversion project
- Provide remote technical support to other sites across the region resolving issues by phone or ticketing system and escalating to an on-site visit when needed
- Travel to other sites across the region to support project rollouts equipment deployments and preventive maintenance
- Install configure and maintain computers printers scanners and other equipment
- Monitor network and server systems; identify escalate and resolve issues to minimize downtime
- Log track and resolve support tickets within agreed response times
- Document incidents identify root causes and follow through with corrective actions
- Support process improvements and technology rollouts across the network of sites
- Maintain accurate equipment inventory and documentation
- Participate in an on-call rotation for critical incidents outside business hours
- Follow Amazons safety security and change management procedures

A day in the life
Your day starts by reviewing open tickets and any incidents that came in overnight from MRS1 or another site in the region. You might spend the morning troubleshooting a network issue on-site then switch to remotely supporting a colleague at a different location over the the afternoon you could be preparing equipment for an upcoming project running preventive maintenance or pitching in on the ongoing robotics conversion at MRS1. Youll work closely with Operations Reliability & Maintenance and your fellow IT Technicians and Engineers adjusting priorities as new issues come in - no two days look quite the same.

- High school diploma or equivalent
- Speak write and read fluently in French and English at C1 level or above
- Experience troubleshooting hardware (desktops laptops printers scanners network devices)
- Basic understanding of networking concepts (TCP/IP DNS DHCP VLANs)
- Experience with Windows operating systems in an enterprise environment
- Valid drivers license and ability to travel regularly to other sites across the region
- Ability to work flexible shifts including participation in an on-call rotation based on business needs

- Bachelors degree or Masters degree in computer science engineering analytics mathematics statistics IT or equivalent
- Experience providing IT support in a fast-paced industrial or logistics environment
- Experience supporting multiple sites both remotely and on location
- Relevant certifications (CompTIA A Network ITIL Foundation CCNA)
- Experience with ticketing and asset management tools
- Experience with physical security systems (CCTV access control) is a plus

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