IT Site Support Technician
Job Location:
Yearly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Wanna join the adventure
Loft Orbitals mission is to make space simple for organizations and Loft ITs mission is to make work simple for employees. Our Toulouse office is growing and were looking for an IT Support Technician to join our international IT team. Working alongside our IT Site Lead youll be a go-to person on the ground for Toulouse-based support while contributing to IT activities across all of our offices worldwide.
Youll focus most of your time on end-user support and onboarding with opportunities to grow into infrastructure and application administration. Were looking for someone who is passionate about technology has a customer-centric personality and intrinsically understands how good IT enables a business. This is a great role for someone with solid support experience looking to level up their career not an entry-level position but one with plenty of room to grow.
About this role:
Your time will be split across four main areas: Operational Support Infrastructure & Application Administration Documentation and Facilities care.
Infrastructure and application administration (20%) Keep Loft running smoothly:
- Work with our People Team to facilitate employee onboarding across our offices and be the on-site IT contact for all Toulouse new hires
- Provision Mac Windows and Linux laptops for new employees via our MDM tooling
- Create and manage permissions for end-user SaaS accounts (Okta Google Workspace Slack Atlassian etc.)
Documentation (15%) At Loft documentation is as important as completing the task:
- Document new projects as well as existing systems
- With direction from IT leadership maintain and update ITs internal doc repos (how-tos IT policy etc.) strong written English required as our documentation is shared across all offices
Facilities Care (15%) Join the team in charge of taking care of our offices in Toulouse :
- Provide assistance and perform break/fix work for AV conference rooms
- Help keep the offices safe and secure
- Get involved in maintenance and improvement projects of the offices
Must haves:
- 2 years of hands-on IT support experience following industry best practices
- Professional working proficiency in English (spoken and written) youll support our Toulouse team locally and collaborate daily with an international team
- Strong end-user support skills and a customer-service mindset able to translate technical issues into plain language
- Experience with internal corporate networking (DNS VPN VLANs)
- Experience administering SaaS environments and SSO technologies (e.g. Okta Google Workspace O365)
- Based in (or able to relocate to) the Toulouse area; this is an on-site role
Nice to haves:
- Experience with Okta administration
- Experience using/supporting Linux as a desktop operating system
- Knowledge of Atlassian products (Jira Confluence)
- Working knowledge of industry security practices
- Experience with GCP or AWS in a DevOps/SRE capacity
- Kubernetes or Docker experience
Some of Our Awesome Benefits:
- Equity we want you to have an active role in our success
- Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours we want you to be at your best
- Health and life insurance we care about your health
- Lunch Vouchers because lets be honest we love food! (we even have a slack channel about it #loft-gourmand)
- Cross-office travel opportunities between San Francisco Colorado and Toulouse to learn from our differences
- Company and team off-sites and many other events to work & celebrate together
- Relocation assistance to Toulouse when applicable
32000 - 35000 a year
*Research shows that while men apply to jobs where they meet an average of 60% of the criteria women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft we value respectful debate and people who arent afraid to challenge assumptions. We strongly encourage you to apply even if you dont check all the boxes.
Who We Are
Loft: Space Made Simple.
Founded in 2017 Loft provides governments companies and research institutions with a fast reliable and simple way to deploy missions in orbit.
We integrate launch and operate spacecraft offering end-to-end missions as a service across Earth observation IoT connectivity on-orbit AI national security missions and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown Lofts flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027 we are scaling up quickly across our offices in San Francisco CA Golden CO and Toulouse France to meet accelerating demand for space infrastructure.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Loft Orbital builds software and hardware products to fly and operate any payload on a standard satellite bus. See how we're making space simple.
