IT Experience Intern

At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next - together!

We seek an IT Experience Intern to join us onsite in our Paris office with our team for a paid internship of 6 months.

This is a hands-on learning opportunity for an university student who is curious about a career in IT brings a positive can-do attitude and wants exposure to how a modern fast-paced technology organization delivers world-class IT service. Youll shadow and work alongside our IT Experience team building foundational skills under the mentorship of our Analysts and senior staff.

Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan from onboarding and setup to upgrade installation troubleshooting repair and replacement of hardware and software solutions asset recovery and protection. As an IT Experience Intern youll get a firsthand look at that full life cycle assisting with real support requests under guidance while building the technical and customer-service foundation for a future in IT. Our team members operate in the sweet spot of an empathetic superior customer support experience comfortable communicating clearly and setting expectations and youll begin developing those same habits.

Your Impact

• Shadow and assist with frontline support for end-user laptops tablets and mobile devices (Mac Windows)
• Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
• Support new-hire onboarding tasks such as equipment staging setup and account provisioning
• Assist with maintaining accurate hardware and software asset records
• Observe and help prepare conference rooms and meeting technology for events partnering with full-time staff
• Learn and follow documented procedures and runbooks for common support scenarios
• Take on small well-defined projects or process-improvement tasks as assigned by your mentor
• Bring curiosity strong attention to detail and a genuine desire to learn new tools and technologies

Your Qualifications

• Currently enrolled in an associates bachelors or masters degree program preferably in a technical field (Computer Science Information Systems or similar)
• No prior professional IT experience required; personal or coursework experience with computers is a plus
• Basic familiarity with Mac and/or Windows devices
• Some exposure to Microsoft Office 365 suite of products (Outlook Excel Word PowerPoint etc.)
• Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
• Strong verbal and written communication skills with a customer-first mindset
• Eagerness to learn new skills and technologies in a fast-paced environment
• Reliable punctual and comfortable asking questions and seeking guidance
• Interest in pursuing a career in IT support infrastructure or a related field
• Fluency in French and English

Our Commitment to Diversity Equity Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.