Head of Operations (Fixed-term contract) (FMX)

The SVP Operations will on a fixed-term contract basis provide the strategic and operational leadership to accelerate transformation and drive profitable growth globally across all hotels and trains. He/she will foster a growth-oriented culture focused on delivering a superior guest experience while meeting clear financial and operational metrics.

Key responsibilities:

Leadership & strategic vision:

• Act as the ultimate leader of the operations division architecting and executing the brands global operational roadmap under the direct guidance of the CEO.
• Partner with the Executive Committee to design short- to long-term organizational planning to maximize portfolio synergies while safeguarding absolute compliance with all corporate policies financial guidelines and management contracts.

Pre-opening & assets launch:

• Spearhead end-to-end pre-opening phases for OE assets by coordinating cross-functional teams (Design Finance P&C) to ensure operational readiness on OE assets (hotels and trains).
• Develop bespoke operational plans budgets and SOPs in alignment with General Managers and owners to secure on-time delivery and maximize investment outcomes

Guest experience excellence & brand integrity: Guard the guest experience by championing LQA standards across all assets  and providing strategic direction for signature F&B wellness and on-board concepts.

Financial governance & asset value optimization: Hold full accountability for global operational profitability and long-term asset value delivering on EBITDA targets CAPEX plans and manning guides in close collaboration with finance directors and investors while ensuring a flawless balance between ultra-luxury service standards and proactive cost management.

Strategic growth & market acceleration: Foster high-impact collaboration with Commercial Revenue and Marketing divisions to design growth-focused strategies and accelerate booking velocity.

Elite leadership recruitment: Lead the recruitment of high-profile operational leaders (General Managers and Train Managers).

Qualifications :

• 15 years of progressive leadership in the ultra-luxury hospitality  and railway sector
• Successful history of directing complex high-profile pre-opening projects from construction/design phases through to launch and stabilization
• Solid experience collaborating directly with institutional investors asset owners and board members
• Deep understanding of LQA standards and important attention to detail
• Exceptional negotiation and influencing skills to manage complex relationships
• Strong leadership and management skills
• Strong sense of urgency
• Professional fluency in English is mandatory. Italian would be a plus.

Remote Work :

No

Employment Type :

Full-time