Head of Engineering Digital & IT Excellence

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

At Ayvens we have an opening for an experienced Head of Engineering Digital & IT Excellence.

What are you going to do

As our new Head of Engineering Digital & IT Excellence you will be responsible for driving operational excellence service quality reliability compliance and operational risks across Ayvens transversal Digital & IT services. You will lead global engineering excellence teams and ensure that IT services are delivered efficiently securely and in alignment with group standards while continuously improving performance and customer satisfaction.

Your responsibilities will include:

• Leading Digital & IT Excellence teams (onshore offshore and outsourced managed services) including QA Release Management ITSM Support Helpdesk Compliance & Operational Risks

• Owning ITSM processes and tooling including UNITY and Atlassian

• Driving service quality SLA performance and operational efficiency across engineering teams

• Ensuring operational risk management audit readiness and Level of Defense 1 (LOD1) control compliance

• Defining and executing service delivery and service strategy to enhance quality reliability and client satisfaction

• Establishing KPIs and performance metrics monitoring results and implementing continuous improvement initiatives

• Managing vendors key stakeholders and the domain IT budget (RTB / CTB)

• Ensuring alignment with SG Group ITSM practices and mandatory-to-use tools

• Collaborating closely with IT operations and business stakeholders across geographies

• Reporting on service performance risks and improvement initiatives to senior management

Who are we looking for

The ideal candidate has the leadership and interpersonal skills required to manage large international teams and build strong relationships across multiple departments and locations. Aside from being a seasoned leader in IT operations and service delivery you bring a strong quality and compliance mindset and a passion for continuous improvement.

• You will have relevant experience in a similar role preferably holding a Masters degree in IT or Engineering.

You bring 8 years of experience in IT operations or engineering management.

Experience managing international teams (onshore & offshore) is required for any onshore candidate.

Proven experience with ITSM frameworks processes and tools is essential.

Demonstrated experience with budget responsibility (RTB / CTB) is expected.

• Proven experience leading large-scale IT operations or engineering excellence teams in an international environment

• Strong background in IT service management operational excellence and service delivery (experience within SG environments is a plus)

• Excellent people management and leadership capabilities with experience managing managers and diverse teams

• Strong stakeholder and vendor management skills with the ability to influence at senior levels

• Solid experience in performance management SLA governance and KPI-driven improvement

• Strong understanding of operational risk audit requirements and compliance frameworks

• Strategic mindset combined with a hands-on results-driven approach

• Fluent in English

What do we offer

Wereon this journey together. By investing in professional growthrewardsand incentives plus plenty of training and experience on the job we create an inspiring environment for our colleagues that fosters high performance with positive impact.

Enjoy comprehensive rewards and recognition.

We believe in rewarding you holistically through compensation competitivebenefitsand rich development opportunities.

Discover your talent.

We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career.

Benefit from a healthy positive work atmosphere.

We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect worklife balance.

Find a shared sense of belonging.

We create an engaging environment where you can be your authentic self and harness your commitmentcuriosityand collaboration.

Build a sustainable future.

Wereconscious of our environment and the societieswerepart of and we work together to drive electrification and lead the way to decarbonisation.

Make your Move at Ayvens

Ayvensprovidesa unique opportunity: the chance to accelerate the transition to electric lead the way to decarbonisation and shape the industrys digital transformation. Behind the wheel our people make the difference driving us towards our home to the best talent in the industry so ifyourelooking for a fulfilling career with positive impactwedlove to discuss your opportunities with us!

Ready to make your move at AyvensJoin a global leader in sustainable mobilityand follow@ayvens@lifeatayvens andAyvenson LinkedIn to check outwhatshappening atAyvens!

Our commitment

Werecommitted to building a culture where everyone can be themselves and where everyone gets an equal chance to make their journey count. Ifyoudlike to learn more about our DE&I journey and how you can contribute please find out more onCareer pages of our website.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.