Group Ancillaries Coaching Manager

Join Our Team as a Group Ancillaries Coaching Manager Drive International Revenue Growth

Are you passionate about maximizing commercial performance leading revenue growth and optimizing customer value across diverse markets We are looking for a talented Group Ancillaries Coaching Manager to join our HQ Group Operations team within the broader Operations this international role you will be responsible for driving ancillary revenue and counter sales performance across multiple countries brands and branch networks partnering with country teams to ensure consistent execution of our Group strategy and deliver exceptional customer service in every market.

1. On-Site Train the Trainer & Field Coaching

Conduct frequent hands-on field visits (minimum 3 per week) to major airports and smaller corporate countries

Mentor and observe local leadership teams as they coach their counter sales team providing immediate actionable feedback to ensure the consistent application of the EMG standard sales and service processes

Deliver on-site Train the Trainer sessions for Revenue & Performance Coaches Station Managers and Supervisors equipping them with advanced sales coaching methodologies

Run live role-play sessions and shadow counter agents during operations to identify specific skill gaps and demonstrate effective sales techniques in real-time

2. Performance Optimization & Standards Compliance

Assist the Head of Ancillaries and Commercial Network in achieving group-wide sales targets by directly intervening in high potential or underperforming locations

Monitor and enforce strict compliance with Group standards product presentation guidelines and customer Service based Sales protocols across all visited stations

Train and mentor local teams in analysing their KPIs (ARPD Walk-in rates Upgrade conversion etc..) using the Station Sales Tools to identify immediate revenue opportunities

Ensure that all local initiatives align with the broader Group strategy for Cars and Vans & Trucks (V&T) across all brands

University degree or equivalent

English language should be fluent both in the spoken and written form active knowledge of other European languages is a strong advantage

Driving license is mandatory

1. Sales Coaching and Field Leadership

Proven expertise in counter sales processes specifically within the rent-a-car or travel/hospitality industry

Demonstrated ability to deliver impactful training and develop staff through personal coaching and Train the Trainer

Ability to encourage people to contribute to team effort and to integrate individuals with different skills and personalities into an effective team including regular feedback and recognition

A positive high-energy management style capable of motivating teams and gaining commitment through leading by example

2. Commercial Awareness & Analytics

Strong analytical skills with the ability to translate reporting data into targeted on-site action plans

Deep knowledge of a wide range of sales techniques and objection handling

Ability to accurately evaluate customer needs and train others to do the same

3. Personal Effectiveness

High level of drive self-motivation and resilience to accomplish objectives in a fast-paced operational environment

Strong organizational and time management skills with the ability to maintain confidentiality

Willingness to travel extensively across different countries (minimum 60% of the time spent in the field)

Computer skills and software: MS Office / Google Suite / Qlik Cloud

Why Join Us

Join a dynamic international team where your expertise will shape the commercial success of our business across multiple countries and brands. Youll have the opportunity to lead impactful initiatives collaborate with senior leaders and drive innovation in a fast-paced growth-oriented environment. We value your strategic vision and commitment to excellence offering you the platform to make a real difference in our global operations. If youre ready to take your career to the next level and be part of a forward-thinking organization we want to hear from you!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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