Givaudan Careers Customer Care Front Office Representative (Fixed Term)
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
This is a temporary position for 12 months.
Be the central link between the customer operations salesteamand GBS to ensure the clients requirements are met in the most efficient and cost-effective way. Buildrelationshipwith Customer act as the VoiceOfthe Customer within Givaudan and manage the sales order processthrough toshipment for assigned customers and affiliates.
In this exciting role you will:
Implement Customer Care strategy and follow global guidelines
Ensure the processing of orders from receipt to shipment
Identifyopportunities for improvement in Customer Care andparticipatein projects when relevant
Daily communication and collaboration with customers operationssalesand GBS
Resolve request for order changes issues and handle customer complaints and inquiries internally and externally
Prepare Debit and Credit notes process quality notifications and Customer Returns Manage customer expectations and building relationships
Ask for and act upon Customer feedback
Provide coverage and support accounts for other team members
Know how to diffusea difficult situationand get resolution with the customers
Participate to Customer visits and presentations
Your professional profile includes:
At least two years of professional experience in a similar position within a comparable sector
Fluencyin English (both written and spoken)
Fluencyin Spanish(both written and spoken)
Fluencyin Catalan is a plus
At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
We value the different perspectives that come from diverse cultures backgrounds and experiences.
Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
Required Experience:
Unclear Seniority
About Company
Givaudan captures the essence of the moment, bringing you memorable flavours and fragrances to be enjoyed throughout the day. We maintain our leadership position – approximately 25% of our industry’s global market share – by challenging ourselves daily, inspiring our partnerships acro ... View more
