General Manager (Lille)

Located in the heart of Lille the Museum of Illusions offers an immersive experience where science art and entertainment come together. Through interactive exhibits spectacular optical illusions and spaces designed to amaze visitors of all ages the museum welcomes tens of thousands of guests each year including families tourists school groups and corporate visitors.

Museum of Illusions is the worlds largest and fastest-growing museum chain with 70 locations in 27 countries and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.

As part of our continued growth we are looking for our next General Manager to lead the museums operations and drive its ongoing success.

Your Mission:

• Reporting directly to Group Management you will be responsible for the overall performance of the museum. Acting as the leader of your location you will oversee all operational commercial and financial activities to ensure sustainable growth deliver an outstanding visitor experience and achieve business and profitability objectives.
• You will also lead and develop the local team represent the Museum of Illusions within the local community and actively contribute to strengthening the museums presence and reputation in the region.

Key Responsibilities

• Lead coach and develop a team of approximately ten employees.
• Recruit onboard and train new team members.
• Foster a culture of performance engagement and exceptional visitor service.
• Oversee all museum operations to drive revenue growth and profitability.
• Develop implement and monitor annual and quarterly business plans.
• Manage the museum budget and monitor financial performance including P&L responsibility.
• Coordinate commercial and marketing initiatives in collaboration with the corporate teams.
• Ensure an exceptional visitor experience by maintaining the highest standards of service and hospitality.
• Optimize daily operations while ensuring compliance with company policies and procedures.
• Build and maintain partnerships with businesses schools cultural organizations and local institutions.
• Represent the Museum of Illusions with media business partners and professional networks.
• Collaborate with other museums across the network to share best practices and contribute to innovation.
• Ensure compliance with all applicable legal and regulatory requirements.
• Provide regular business and operational reporting to Group Management.

Your Profile

• You are a results-driven leader who inspires and motivates teams to achieve ambitious goals.

You bring:

• A Bachelors or Masters degree (or equivalent) in Business Administration Management Marketing Hospitality or a related field.
• At least five years of experience in a senior management operational leadership or profit center management role.
• Proven success managing teams of at least ten employees.
• Strong financial management skills including budgeting and P&L responsibility.
• Excellent interpersonal and communication skills.
• The ability to establish and maintain long-term partnerships with local businesses and institutions.
• Experience in the leisure entertainment hospitality tourism or visitor attraction industry is considered a strong advantage.

You are recognized for your:

• Leadership skills.
• Strong organizational abilities.
• Independence and proactive mindset.
• Analytical thinking and sound decision-making.
• Energy enthusiasm and customer-focused approach.
• Accountability and attention to detail.

Why Join Us

By joining the Museum of Illusions you will become part of a fast-growing international company that offers excellent career development opportunities. You will work in a dynamic innovative and creative environment where delivering an exceptional visitor experience is at the heart of everything we do.

This is an exciting opportunity to contribute to the growth of a globally recognized brand while enjoying a high level of autonomy in leading your own museum.

At the Museum of Illusions we are committed to fostering an inclusive workplace where diversity is valued and everyone has equal opportunities. We welcome applications from all qualified candidates regardless of race ethnicity gender age disability religion sexual orientation gender identity or any other characteristic protected by applicable law.