French Speakers Wanted! Customer Service Representative

Portugal

Are you a French (C1-C2) speaker with English (B2-C1) skills Join an international customer support team and help travelers with reservation-related inquiries while delivering an outstanding service experience.

This role is ideal for individuals who enjoy communicating with people solving problems and working in a fast-paced environment within the hospitality and travel industry.

• Assist with reservation-related inquiries via phone email and other communication channels.
• Support users with booking modification and cancellation requests.
• Handle pre- and post-reservation inquiries professionally and efficiently.
• Coordinate with hotels to arrange special requests and booking requirements.
• Serve as a liaison between guests and hotels to help resolve issues and concerns.
• Build and maintain positive relationships with hotel partners through excellent service.
• Ensure accurate documentation and timely follow-up on all requests.

• French (C1-C2) and English (B2-C1).
• EU passport or a valid Portugal work permit.
• Strong customer service and problem-solving abilities.
• Customer-focused mindset with excellent interpersonal skills.
• Ability to work independently and take ownership of tasks.
• Good commercial awareness and attention to detail.
• Previous experience in customer service hospitality travel reservations or contact center environments is an advantage.
• Comfortable working in a fast-paced and dynamic environment.
• Flexibility to work rotating shifts based on business needs.

• Competitive salary package.
• Performance-based incentives.
• Comprehensive training and onboarding.
• Career growth and development opportunities.
• International and multicultural work environment.
• Supportive team culture.

If youre looking to grow your career in customer support and enjoy helping people create smooth travel experiences wed love to hear from you.

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