French Customer Support in Lisbon

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist you will be the first point of contact for customers providing professional personalized support across a variety of topics including inquiries orders accounts products services and general requests.

Through phone email chat and digital channels you will understand customer needs provide effective solutions and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly professional and efficient customer support via phone email chat and other digital channels.
• Assist customers with inquiries related to orders deliveries accounts payments products and services.
• Understand customer needs and provide accurate clear and relevant information.
• Handle questions complaints and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes platforms products and services.
• Accurately record customer interactions requests and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products services policies and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity Apply today and lets connect!