French Customer Specialist in Lisbon

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist you will serve as a key point of contact for customers providing professional and personalized assistance across a wide range of topics including orders accounts products services and general inquiries.

You will communicate with customers through phone email chat and digital platforms identifying their needs providing appropriate solutions and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional friendly and efficient customer support through phone email chat and digital channels.
• Assist customers with questions regarding orders deliveries payments accounts products and services.
• Identify customer needs and provide clear accurate and relevant information.
• Handle customer questions complaints and concerns professionally and effectively.
• Guide customers through relevant processes platforms products and services.
• Document customer interactions requests and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products services policies and procedures through regular training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity Apply today and lets connect!