Digital Workplace Project & Service Manager freelance Rueil Mailmaison, IDF, France
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Experience Required:
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Job Summary
- Act as the operational point of contact and support for the Digital Workplace Manager.
- Manage the outsourced Service Desk and associated service providers.
- Monitor SLAs KPIs action plans and user escalations.
- Prepare and lead operational review meetings.
- Contribute to Windows 11 Intune Autopilot and Microsoft 365 projects.
- Improve ITSM processes and produce management reporting.
- Minimum of 5 years experience in Digital Workplace End User Computing Service Management or IT project management.
- Proven experience managing service providers and service commitments.
- Strong knowledge of Windows 11 Microsoft Intune Autopilot Microsoft 365 and ITSM tools.
- Good understanding of ITIL processes.
- Environment: Digital Workplace Service Desk Windows workstations mobile devices Microsoft 365 Intune Autopilot collaborative tools and ITSM processes.
- Must have: Windows 11 Microsoft Intune Microsoft Autopilot Microsoft 365 Enter ID ITSM ITIL Project management.
- Service-oriented mindset attention to detail autonomy ability to manage several topics in parallel strong interpersonal skills and good analytical and synthesis capabilities.
Required Skills:
Key Responsibilities Act as the operational point of contact and support for the Digital Workplace Manager. Manage the outsourced Service Desk and associated service providers. Monitor SLAs KPIs action plans and user escalations. Prepare and lead operational review meetings. Contribute to Windows 11 Intune Autopilot and Microsoft 365 projects. Improve ITSM processes and produce management reporting. Required Profile Minimum of 5 years experience in Digital Workplace End User Computing Service Management or IT project management. Proven experience managing service providers and service commitments. Strong knowledge of Windows 11 Microsoft Intune Autopilot Microsoft 365 and ITSM tools. Good understanding of ITIL processes. Tech skills Environment: Digital Workplace Service Desk Windows workstations mobile devices Microsoft 365 Intune Autopilot collaborative tools and ITSM processes. Must have: Windows 11 Microsoft Intune Microsoft Autopilot Microsoft 365 Enter ID ITSM ITIL Project management. Soft skills Service-oriented mindset attention to detail autonomy ability to manage several topics in parallel strong interpersonal skills and good analytical and synthesis capabilities.
