Desktop Support Engineer L2 FR
Job Location:
Saint-Cyr-sur-Loire - France
Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
WERE HIRING: L2 Desktop Support Technician in FRANCE Join Excis A Global Leader in IT Support & Infrastructure Services!
At Excis we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190 countries 6000 engineers and 200 enterprise clients we are committed to innovation collaboration and exceptional customer service.
Were looking for a Band 2 Desktop Technician to join our team. If youre passionate about IT support enjoy solving technical challenges and thrive in a fast-paced enterprise environment wed love to hear from you!
Job Description The Band 2 Desktop Technician will provide day-to-day local and remote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve hardware software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The role includes Break/Fix support fault diagnosis and resolution across core operating systems and approved applications.
Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Collaborate with third-party vendors to remediate complex AV issues. Communicate issue status and resolution updates promptly. Maintain ticket updates for all reported incidents. Install upgrade support and troubleshoot Windows XP 7 8.1 10 Microsoft Office Cisco Jabber and other authorized desktop applications. Provide basic support for Mac OS users. Install upgrade support and troubleshoot printers and computer hardware. Perform preventative maintenance tasks on desktops laptops and printers. Conduct remedial repairs on desktops laptops printers and authorized peripherals. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. Apply broad IT knowledge including networks servers audio/visual systems smart devices and telecoms. Work flexibly in project-based environments requiring teamwork. Mentor Band 1 technicians and support Band 3 engineers in ticket resolution.
Benefits At Excis your expertise makes a real impact. Youll join a dynamic global team where youll work with cutting-edge technologies while supporting enterprise clients worldwide.
We offer: Competitive compensation Global career opportunities Professional development and continuous learning Collaborative international work environment Exposure to enterprise IT infrastructure and modern workplace technologies Opportunity to grow with one of the worlds leading IT support organizations
Ready to Take the Next Step If youre a customer-focused IT professional looking to grow your career with a global technology company apply today and become part of the Excis team.
Excis Delivering IT Excellence Worldwide.
Required Skills:
Candidate Required Minimum Qualifications and Skills Bachelors Degree in Computer Science or related field (or equivalent). CompTIA A and Microsoft Certified Professional (MCP) or higher. Minimum 18 months of IT experience; 23 years of Windows Desktop support preferred. Strong knowledge of Windows 710 Active Directory GPOs MS Office 365 enterprise antivirus and helpdesk ticketing systems. Experience with mobile device management (iOS/Android) enterprise encryption and AD-based PC/laptop management. Proven analytical troubleshooting and problem-solving skills. Ability to multi-task prioritize effectively and meet SLA requirements. Excellent communication relationship-building and customer service skills. Adaptability and flexibility in a fast-changing environment. Willingness to work off-hours and weekends for projects or emergency support.
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
