Customer Success Manager

Who We Are Looking ForWe are seeking a highly motivated and client-oriented Customer Success Manager to join ourParis this role you will be the primary point of contact for your clients ensuring their satisfactionlong-term retention and growth. You will also play a key role in coordinating and overseeing thesuccess of our training ideal candidate brings strong relationship management capabilities a solid understandingof risk management or travel risk services and a genuine interest in SaaS platforms and thetechnology landscape surrounding Travel Risk Management will work closely withcross-functional teams including Operations Intelligence Product Implementation IT andFinance to deliver an exceptional client experience and drive measurable You Will Work OnClient Relationship ManagementEnsure clients are fully leveraging Crisis24 services and technology platformsAct as the primary point of contact for clients for any requests related to training orbriefings in the context of business travel to high-risk areasCustomer Success & RetentionDrive client adoption of Crisis24 platforms and servicesMonitor service performance against SLAs and KPIsManage escalations in coordination with Operations and Global Operations CentersCollaborate with Account Management teams on renewal and expansion strategiesImplementation & CoordinationSupport onboarding of new clients in collaboration with Implementation teamsEnsure smooth integration of services including travel risk platforms alerts intelligenceand assistanceCoordinate internally with Product IT Intelligence and Support teams to address clientrequirementsOversee and manage the Security Training programme end-to-end including schedulingand coordination with clients internal teams Finance and external stakeholders;ensure seamless delivery follow-up and continuous improvement of training initiativesBe able to report on numerical data reflecting the status of the training department in aclear concise and periodic mannerWhat You Will BringMinimum 3 years of experience in customer success or client servicesExperience in risk management travel risk international security medical assistance orSaaS environments preferredStrong understanding of SLA management and client governance structuresSkills & CompetenciesStrong stakeholder management and influencing skillsAbility to manage complex multinational accountsAnalytical mindset with ability to interpret service data and KPIsHighly organized proactive and solution-orientedComfortable working in a fast-paced international environmentExcellent coordination communication and presentation skillsGood understanding of the implications of global security dynamics on our clientsinternational activitiesLanguagesFluent French and English requiredAdditional languages such as Spanish Italian Portuguese are a strong advantageWhat We OfferOpportunity to work with global multinational clientsExposure to international risk and security environmentsCollaborative and dynamic team cultureProfessional development and growth opportunities