Customer Service Representative with French (TEMPFTC)

At Quaker Houghton we are experts in the development production and application of industrial process fluids lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today we have a global presence with our corporate headquarters located in Conshohocken PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers expectations.

As a Customer Service Representative you will play an essential role at the heart of our operations helping to deliver an outstanding experience for our customers.

Tasks

What will you do

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.

You dont need to come from a chemicals or manufacturing background were open to candidates from other sectors such as logistics FMCG or similar industries.

• Communicating with customers and colleagues across different countries.
• Processing and managing customer orders.
• Providing updates on order status shipments and deliveries.
• Working closely with Supply Chain Logistics Production and Sales teams.
• Supporting quotation requests and customer enquiries.
• Maintaining accurate customer records and documentation.

Requirements

What are we looking for

Were looking for an experienced customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain.

Experience

• Previous experience in Customer Service Order Management Logistics Supply Chain or a similar operational environment.
• Experience working in an international manufacturing industrial logistics or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery working closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries resolving issues and coordinating with multiple stakeholders to ensure excellent service delivery.

Skills & Knowledge

• Strong communication skills in French and English (written and spoken) are essential.
• Proficiency in Microsoft Office applications: Outlook Excel and Word.
• Experience working with ERP systems (e.g. SAP Oracle JDE or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

What will help you succeed

• A customer-first mindset and a passion for delivering exceptional service.
• Strong problem-solving and decision-making skills.
• Ability to build effective relationships with customers and internal stakeholders.
• Excellent organizational and time-management skills.
• A proactive approach and the ability to work independently while collaborating effectively across teams.
• Adaptability resilience and a continuous improvement mindset.
• A commitment to safety quality and integrity.

Benefits

What do we offer

• Immediate start date
• A fixed-term contract until 29th January 2027
• Flexible working arrangements including remote working with a preference for candidates located within reasonable proximity to one of our offices.
• An international collaborative and dynamic work environment
• QH University that offers continuous training tools for all seniority levels.
• Wellbeing Colleague Resource Groups & other attractive DEI programs.
• Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
• Joining a team where supporting each other is part of the culture in a company where customer success is our own.

Who are we

Quaker Houghton is the global leader in industrial process fluids continually improving and innovating so the worlds steel aluminum automotive aircraft machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently even more effectively whatever comes next.

Our values: Live Safe Exceed Customer Expectations Drive Results Embrace Diversity Do Great Things Together and Act with integrity.

Our core values embody who we are as a company guide our decisions and inspire us. Our commitment to these values in words and actions builds a safer stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!

EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender gender identity age disability ethnic origin religion or sexual line with the EU Pay Transparency Directive the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.