Customer Care Representative – Remote

Customer Care Representative (French) Remote

Start: October 2026
Contract: Freelance cooperation agreement Remote: 100%
Languages: French (C2)

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility professional growth and international teamwork.

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France.

In this role you will handle email customer support for French-speaking customers assisting with inquiries related to their orders deliveries returns product advice warranty and subscription requests. You will provide clear professional and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

Customer Support (Email)

• Handle customer support requests via email
• Assist French-speaking customers with orders deliveries returns product advice warranty and subscription requests
• Provide clear friendly and professional written communication
• Resolve customer concerns efficiently

Operations & Documentation

• Accurately document customer interactions
• Follow internal processes and guidelines
• Ensure high-quality service standards

Profile

• Proficient French speaker(C2)
• Professional English speaker
• Previous customer support experience
• Strong written communication and problem-solving skills
• Comfortable working independently in a remote environment

Schedule

• Weekend availability required
• Starting at 1015 hours per week
• Scaling to 20 hours per week
• Possible additional hours depending on project needs

Compensation & Training

• 11/hour
• Training duration: 6 hours
• Training is unpaid
• Training start date: October 1 2026

Technical Requirements

• Stable wired internet connection (LAN required)
• Desktop or laptop (Windows 11 or macOS 14 minimum)
• Minimum 1.8 GHz processor 8 GB RAM 10 GB free disk space
• Wired USB headset

Why Join TalentWorldGroup

• Fully remote flexible setup
• Freelance cooperation agreement
• Long-term project potential
• Gamification program incentives
• Opportunity to work with international clients
• Structured onboarding and support